This site seems to be run for the site managers convenience rather than the members. You are first presented with signs that tell you that you are certainly not welcome before 13.00. Under no circumstance are you allowed to park in “our “ car park and you are directed to the Asda car park. It would interesting to know if Asda are aware that they are the waiting area for the site. Why oh why is the toilet block shut for cleaning at 10.15 ?Could it not be shut in the afternoon? I see from other reviews that other members feel the same. I am start to wonder if anyone in the club reads the reviews. It appears not.
Comment from the Club:
Thank you for your review. The site team have been in touch as they do their utmost to support members and ensure everyone has a wonderful time at Tredegar House Country Park Club Campsite.
We have made every effort to publish and display specific arrival times for each site in as many ways as possible, this includes the Sites Directory and Handbook, site web pages, booking information on the website and booking confirmations that are sent to our members. In addition, we issue an email to members approximately 8 days prior to their arrival to help prepare for their trips, with a note to check the 'Site Information' page for latest information and for details of their stay. The signs are there to stop early arrivals parking and waiting in the small arrivals area and narrow lane approach to this site. Also we have had to stop early arriving guests from waiting in the site's car park as the refuge skips are located at the bottom end of the car park and when in the past the site team have allowed waiting there the the bin lorry has been unable to access skips due to the amount of caravans etc blocking access. This results in us still being charged even though they couldn't emptied. Also due to early arrivals blocking either the lane or carpark guests can not leave the car park or site due to being blocked in.
With regards to the toilet cleaning time, the block is shut from 10.15am to 12pm. The site team leave a service toilet available for use. The cleaning cupboard is located right next to the gents toilet door so for staff safety the block is not fully available until they have completed the clean of both ladies and gents, which is usually by 11.30 as long as the clean is straight forward.
We hope this helps to explain and address your concerns.
