We are regular visitors to this site for its peaceful and relaxing atmosphere, but not on this occasion. After 15 days of cancer treatment for my wife, we decided to take 8 days relaxing at this lovely location, After setting everything up "cover for loungers" in case of rain, a bird stand so we could sit and watch the wildlife, electric plugged in and kettle on, The second day we had returned from the local shops to find all the power leads to all the vans down our row disconnected, and was told by the next door van that it had been off for about 30mins, I was then told to remove the small tent covering the loungers which was tight up to the back of the van but I must admit it was slightly over the grass by about 1 mtre which I didn't think would be a problem since it didn't have a groundsheet , and also the bird stand which was on the grass, how pathetic, I was then asked to move the stays and storm straps whilst the grass had be cut, I felt as though I was "at work" not on holiday all this hassle just to cut the surrounding grass, after it was done the lady next door lost her freezer food because the power cable had not been connected back properly, talking to other visitors no one was very happy with the way things were. and our 8 days was completely ruined, we will be back here again because we love it but not while " Captain Chaos " is in charge P S I would have thought it a dangerous practice to switch off the mains from a van whilst the occupants are out, Normally the Wardens just move the cables aside whilst cutting the grass
Comment from the Club
Many thanks for taking the time to leave a review and we are very pleased you find the site peaceful and relaxing. We also hope your wife is recovering well and that you come back to stay on the site again soon. The Site Staff have been in touch as they want to address the concerns you have raised and clear up any misunderstandings. Whilst grass cutting large areas, the site staff unplug cables for safety reasons, however they always ask members first. On your return the wardens asked if you could move the utility tent and awning guide pegs to enable them to cut the grass behind the pitch and they did offer to do this for you to save you the trouble. All cables were plugged back in after 30 minutes. We are very sorry to read this impeded on your enjoyment of the site. Unfortunately next door’s electric tripped during the evening. The site staff asked if all contents of their fridge were ok and she informed them they were so again we are very sorry to read if this wasn’t the case. We are sorry that this stay was not relaxing for you but hope that your next trip here will be more enjoyable and please do not hesitate to speak to the site staff during your stay if you have any concerns as they will always do their utmost to assist.
