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Ballangrew
Reviewed on 12/09/2018 16:27
We have used this site several times to date , before and after the refurb. The wardens are top notch, the site is kept in best order and the Bistro gives this site a definite edge for us. However there was a big surprise on Friday the 7th Sept. this year. Whiist sitting in the patio area enjoying a drink I fell foul of the new rules , well new to me anyway, I asked the young man behind the bar for some water for our dog. This was immediately refused as "we don't provide water for dogs as the bowls cost £2 each" and various other mutterings which I missed I in my astonishment. This on a " Dog Friendly Site" in a Bistro that allows well behaved dogs in the dining area. That evening we had booked for 4 and brought our own bowl for the dog to have a drink which was begrudgingly, I feel, filled. DOG OWNERS PLEASE BE AWARE OF THIS NEW RULE THEY OPERATE A VERSION OF BYO FOR DOGS Please make up your minds, are dogs welcome or not. Next time we are on site with our friends and our dog we will go to a local restaurant and spend what was almost £100 on a meal there. There is plenty of choice. DOG OWNER PLEASE NOTE
Comment from the Club:
We’re sorry you had this experience in the Bistro and can confirm that there is no new ruling regarding dog bowls, this was an unfortunate misunderstanding by the member of staff you spoke to. Please rest assured that Knaresborough remains a dog friendly site.
shibumi
Reviewed on 03/09/2018 12:40
We visited this site for the first time last week, August 2018. We were received by friendly staff eager to offer help and advice where needed. This site seems to go the extra mile, in the information room there is a wealth of information from current weather reports to take away slips on how to reach local shops, town centre etc. It is quiet, well laid out and the service points are good. My husband is partially disabled so he used the disabled facilities, these are very good for those with mobility problems, it is the first one we've seen with a slightly lowered shower area that stops all the water going all over the floor thereby making it easier to keep clothes dry when getting dressed again, this seems a small point but makes a big difference. This site seems to provide lots of small details that make for one fantastic site. The food and drinks in the bar/restaurant are good and the staff friendly. This lovely site scores top marks for us and we will be back again.
Karen and Stu
Reviewed on 25/08/2018 15:19
