Hunter's Moon Club Campsite

Rated 4 of 5

Peace and quiet

Rated 3 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

3 night stay

Arrived at midday and looked to find out booking in procedure as it does vary from site to site. I saw a warden in the office, but at the base of the ramp which lead to the entrance I read, NO ENTRY. I then spotted a sign on the wall which said to ring the site number in order to maintain safety to staff and members of the public. I called the number which was answered by the answer machine....I could see the warden through the glass but she didn't respond to me. Meanwhile a motorhome pulled in beside mine and the driver just walked into the office, I decided to follow. When it came to my turn to be spoken to I remarked about the phone and the woman behind the screen said, 'we haven't got time to answer the phone, we'd be here all day!' I was also told there was an additional notice, which I read on exiting the office. It said that due to poor phone reception new arrivals should enter the shop if they felt able. I found it all a bit confusing, and unnecessary, I also noticed the the words NO MASK, which were chalked on the ramp above the NO ENTRY instruction. I will leave that there as I could say a lot more about her attitude, but I won't. Many other reviewers have commented favourably about the wardens, You can decide for yourself if you visit. The traveller site next door was very noisy at times, so avoid pegs to the right of the site entrance, where you'll also have road noise. I can see why so many people are attracted to the site as there is so much to do in the area, but we won't return. We've stayed at several sites in the Wareham area and this one was sadly nowhere near the top five.

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Rob0123

Reviewed on 19/09/2020 15:14

6 reviews

1 Helpful note

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Rated 4 of 5

Rated 2 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 3 of 5

Location

Rated 2 of 5

Good for families

Very disappointing

We have just returned from a 10 night break at Hunters Moon and this is the first time in 10 years of being a committed C&Motorhome member I have felt the necessity to leave a negative review. First of all be warned - very unfriendly and unhelpful wardens. We arrived on Friday 4th September and we were told that despite booking a pitch for a caravan and awning we were informed that all hardstandings were full and we were directed to the grass pitches. Normally this would not have been a problem but it is important to be aware the grass pitches are cramped, damp, dismal and in a valley of trees. There is very little sunlight and the pitches are very small and ours certainly wasn't big enough for an awning. I went back to reception to be told by one of the female wardens that there was nothing at all they could do to help - when I asked if we could move the next day I was snapped at and told the she was far too busy to see whether anybody was leaving the next day. I was almost in tears as the pitch we were on was absolutely awful and the thought of spending 10 nights on it was very upsetting. We then wandered round the site and got chatting to some lovely people who informed us they were leaving the next morning. I then went back to reception to ask if we could move to this vacant pitch the next morning and I was accused of 'hassling people'. I then asked if we could move the next morning and would be able to put our water carrier on the pitch whilst we connected the caravan and I was told that under no circumstances would be able to do that as it was against the rules. Interestingly, another couple we got chatting to informed us that they regularly stayed here and they phoned ahead to get their favourite pitch. There were several pitches with reserved signs on them which was very unusual. Anyway, we did move on the Saturday morning at 8am and our new pitch was much better and we had the advantage of truly wonderful neighbours on all sides - they made our holiday and they were all just as fed up as we were by the attitude of the wardens. In addition to this it is worth noting that there is a traveller site next door and there is lots of noise and disruptions from barking dogs, screaming children and motorbikes racing around all evening. This is obviously not the fault of the C&M club but nevertheless should be pointed out before you book. The area is stunning and the site is clean and tidy - its just a shame the wardens could not be more friendly and obliging as they have been on all other sites we have stayed on over the years. Maybe the Covid situation has taken its toll but there is not excuse for the rudeness and lack of respect shown throughout our stay.

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Suepersuey1

Caravanner

Reviewed on 14/09/2020 21:06

9 reviews

3 Helpful notes

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Five Star

This was our first visit to Hunter's Moon, our white peg pitch was fairly central and a good size. The neighbours were really friendly, as were those we met in the queues for the toilets. The Covid restrictions were reasonable and adopted by the majority, we were just happy that the site and toilets were open, so that we could have a break away. The toilets were clean and the staff were friendly. Great location, and will plan to return next year.

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SJ3377

Campervanner

Reviewed on 02/09/2020 22:34

1 review

0 Helpful notes

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Lovely site

Stayed for 6 nights during the August heatwave, and loved it here. We were pitched on the grass field which gave the benefit of some tree shade in the morning and afternoon. It was a bit of a slope, but there was a handy pile of bricks at the back of the pitch which helped with the levelling, and I thought that was a nice touch. The facilities were very good, but the Covid restrictions had reduced capacity in the blocks and with the site being full that created a lot of pressure, but we rarely had to queue, and there were two blocks which helped. Situation is great, we visited loads of places, with Monkey World And Brownsea Island being particular favourites, and Dorset is stunning. Just as good as Cornwall in my opinion, and much easier to get to.

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Snezza

Caravanner from Lincolnshire

Reviewed on 30/08/2020 09:13

3 reviews

0 Helpful notes

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Rated 4 of 5

Rated 0 of 5

Peace and quiet

Rated 0 of 5

Facilities and cleanliness

Rated 0 of 5

Location

Rated 0 of 5

Good for families

Annual review of sorts.

We stay here every year, we review it every year so as to keep things current.: This year has been different, COVID along with the late opening of the sites has changed the dynamics of the site and it's residents. We stayed late July until mid August and found a different mix of people to the norm, or at least what we're used to, we'd hazard a guess and say that those that usually stay in June early July are mainly those seeking to avoid the school holidays and the melee of boisterous children being let of their leash for the school holidays. As the site was closed until June this meant that many of those usual residents for June moved into the July/August booking windows thus by default having now to mix in with the school holiday crew etc. This is where the dynamics were different, as children were not permitted to play in the park due to Covid they took to their bikes/scooters/awnings/pitches, at times this appeared to draw on the patience of those close by not used to large amounts of children in such close (social distancing observed) proximity. There was certainly less tolerance towards the children but given they (the children) have been cooped up for just over 3 months I think all the children we observed were for the most part well behaved.

Some adults tried to circumvent the covid restrictions in place at the utility blocks (band system) due to numbers allowed to use the facikities being restricted/every other cubicle/shower/basin closed off Those abusing the sysrem would simply take a band from the bucket and not return it when leaving, taking it back to their respective vans so they could use it without worry on their next visit. The wardens simply changed the band colours on a regular basis but overall the system and those using it were happy to observe the rules, queues if there was one was never very long, most people seemed to easily adapt.

Further up a review that mentions the closeness of the pitches and how it was difficult to social distance, they must have been on a different site, Hunters Moon's pitches for the most part are excellent, spacious and easily able to observe social distancing plus the pitches are well maintained, clean and clear of debris.

As for the Wardens, same team as last year, same impeccable service and whats more they were forever with smiles on their faces despite the most likely deluge of varying complaints coming into them on a daily basis, hats off to them for their ability to delegate and full respect to the CC for keeping the team together.

Full marks to the COVID policies of the CC, effective, easy to work with and which allowed one to enjoy their holiday without too much disruption

Hunters Moon, a true family CC site, 2021 is already booked.

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Jogon

Caravanner

Reviewed on 21/08/2020 22:00

4 reviews

4 Helpful notes

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Lovely family site

Great site for families, well kept and nice facilities. Great for getting away from the outside world and not to be disturbed if you need a media fast! TV reception was good. The only downside for us was the lack of internet connection. Even with purchasing a day's internet package, we were disappointed. Many other sites we have been on have better signal for personal data that we could use or indeed provide their own wi-fi access.

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bmw4ever

Caravanner

Reviewed on 18/08/2020 20:54

1 review

0 Helpful notes

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Rated 4 of 5

Rated 1 of 5

Peace and quiet

Rated 1 of 5

Facilities and cleanliness

Rated 1 of 5

Location

Rated 1 of 5

Good for families

Bitterly disappointed

We use our van all year round and have a 3-4 week tour in the summer. We booked this summer’s 3 sites prior to Covid. Our third stop was Hunters Moon, we saw some reviews (one has since been removed?) saying pitches were crowded, the busy road is noisy, WiFi signal is extremely poor and proximity of traveller sites the common themes. Sadly, we experienced exactly the same. The service pitches are next to the incredibly busy road with HGVs and aggregate lorries thundering by constantly. The site is crammed in with very little room between pitches and making ‘social distancing’ very difficult. The most disappointing part of the site was the unhelpful, rude warden we met towards the end of our stay (those at the beginning were fab). Nobody predicted the heatwave that came during our stay with weather warnings and constant daytime temps over 34˚ we struggled to keep our 14 week old puppy cool. Our pitch had no shade so sitting in the awning with wet towels for the pup were the best we could do. Increasingly concerned about the puppy we ordered a dog cool vest and fan. We were notified of delivery by courier so I went to reception and was met with a very abrupt warden telling me we had broken the rules as it was not previously approved and was not a part for the caravan. I explained we were unaware of this rule and unfortunately had another parcel due the next day, this was met with a shrug and told they might not be available to receive it as it is against the rules. Having looked through the sheet of Covid rules the site issued on our arrival and a quick look through the Club website my wife went back to reception and spoke to the same warden who stated that it is very clearly set out in the club rules that they are ‘not a sorting office’ and it is not allowed for deliveries to site. She also went on to say that handling parcels puts themselves at risk during the pandemic. This itself is incorrect according to the Government issued information on precautionary methods. Surely if this individual was that concerned about being Covid secure she should enforce the requirement for face coverings to be worn – we observed several people enter the reception without them, one of which was in the shop during my original exchange about the parcel! We tracked the second parcel to ensure we were there for the delivery. The driver said he had already been in reception and the same warden had refused to accept it despite the shop being open! We are a very law abiding family and wouldn't knowingly break rules and have previously had items delivered to club sites and always found staff to be happy to help. We've spent considerable time researching site deliveries and can't find any policy on the club website, so how the warden thought it was ‘clearly set out’ is beyond me. In short, the site is not as nice as any we have been to during 20+ years as members and this individual is enough reason that we definitely will not be returning.

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Mickpjones

Caravanner from Essex

Reviewed on 18/08/2020 14:55

3 reviews

4 Helpful notes

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Rated 4 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Friends meet-up

The site was well kept and the staff were always around and approachable. The Hard standing pitches are very close together with small strip of grass between, not ideal in very warm conditions. We were lucky and had pitches on the grass area which were far more spread out and at the opposite end to the road which can be noisy. Queues for showers and toilets inevitable due to closure of cubicles for Covid rules, 5cubicles of each facility ie shower and toilet for each sex is not many when the site is full. Even so glad to see sites open again.

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kirsten08

Motorhomer

Reviewed on 16/08/2020 16:09

1 review

0 Helpful notes

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Rated 4 of 5

Rated 3 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 2 of 5

Good for families

A little disappointed

Firstly thank you to the staff who were extremely helpful at all times. The site is well situated and kept spotlessly clean as we have come to expect from the caravan & motorhome club. Covid signs were good and we felt perfectly safe. We were however disappointed at how cramped the site felt, the pitches were adequate but especially with covid it seemed too close together in our opinion. In over 30 years of being members we have come to expect the sites to feel spacious and peaceful but this site did not. It felt more like a commercial site with very little space between us and the adjacent pitches. We decided not to use shower blocks at all and used our own facilities for the entire week Just for clarification we don't have a large caravan, in fact we have one of the smallest which is an Eriba. Personally we would not return but Im sure many others would. If you require Wifi this sites reception was absolutely non existent on the pitch that we had.

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Techylynn

Campervanner from West Sussex

Reviewed on 06/08/2020 18:00

5 reviews

0 Helpful notes

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Rated 4 of 5

Rated 1 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 3 of 5

Good for families

Very nosey busy road,

We were pitched with the road at the back of us and its a very busy road, at times couldn't hear ourselves talking, also across the road is a travellers camp and at the side if the the site which was very unnerving and some blue language come from the site at times. The site was very clean and well maintained, the toilets and showers were lovely, only really niggle I had was the 2 bands system used to enter the toilet/showers, seemed to be taken up most of the time with the 2 showers that were open and queuing waiting for the showers. With having no toilet in our campervan and the toilet block our only use of a toilet was big problem for use. I know the situation now with what is happening and have no complaint about the rules at all, but, other sites we been on 3 are allowed in at any one time keeping the distance required. but all in all we enjoyed our holiday.

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jackie batty

Campervanner

Reviewed on 03/08/2020 17:50

2 reviews

0 Helpful notes

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