Terrible Customer Service
This site was the worst site we ever visited. We came to this site in the morning, it was before 12 and we were in a hurry so we asked politely if we could check in a bit early. The lady there said no, and said that they weren't supposed to book us in early. "It is the rule, if you don't know the rules then read the rule book!" She shouted. We were astonished by her rude treatment. She told us to leave immediately. I told my son to stay there. I left my son there while we went out of the site. Then, my son saw her let others book into the site before 12. So my son contacted me and told me about it. I came over and asked the lady why she booked other people in before 12. We pointed out that she said that it was the rules and she wouldn't allow us in. She called the manager out. The manager's name was Kay, if I didn't remember it wrongly, and he was mean and rude and told us to leave instead of helping us. They were supposed to help us, as a staff's duty is to help the customer, not argue with the customer. I honestly felt that they were racist, as we were Asians travelling in a campervan around the UK for the first time. They cancelled our booking without our agreement and told us to leave. I couldn't believe how awfully they treated us. I have never received such filthy service and treatment. In addition, we went around to have a look at the pitches and the environment of the Crystal Palace. The toilet was dirty and not well-maintained, all the pitches were small and packed. It was in a terrible condition. I will never visit this site, and advise others not to visit as well.
Comment from the Club
We are sorry to read that you are unhappy with your recent visit to our Site. On the morning of your arrival, there was a high number of departures (33 in total) due out by 12.00pm, which is why we ask people to arrive after 12 noon in order for the team to manage these correctly. When you arrived at approximately 11.00am, the site had already turned away two other early arrivals and subsequently had to turn away a fourth, as there were no available pitches on the site ready. Just before 12 noon, the site was ready for new arrivals, as all guests had departed, and subsequently the staff accepted a new arrival. You would also have been welcome to pitch at this point.
We want to clearly assert that you were not discriminated against on any basis. All our guests are treated equally, as illustrated.
We hope this clears up any confusion.
KKL
Reviewed on 21/08/2018 15:03
