Great Weekend
Had a great stay on this site. Staff very helpful and friendly. Perfect for visiting London on the bus with our bus passes!!
Crystal Palace Club Campsite
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Another excellent stay at Crystal Palace
This is the 4th or 5th time we have stayed here. Friendly welcome from both the wardens in the office. Very informative too and eager to tell us that the lease on the site has been extended to next December. Long may it go on as it is an excellent site for visiting and exploring London. This time we also went to Richmond for the day using the rail network (Crystal Palace to Richmond via Clapham Junction).
All facilities very clean although dated.
We have already booked two visits for 2019
Very tight
Arrived on time and having read a previous reviewer- that the reception staff were hostile and rude, I asked with trepidation about the disabled facilities. I could not have been more wrong. Without asking the lovely lady warden changed my allocated pitch to ensure that we were by the sanitaire. Was warm and welcoming and faultless. I can understand why some might have found her ‘blunt’ but that was her way. Very lovely couple running the sight and couldn’t have been more helpful. The site itself seemed really cramped but I guess, with land being a premium, it’s going to be. Great travel advice & Great location and will definitely come again.
Great site for visiting London
Visited: October 2nd-8th.
This was our second visit to Crystal Palace. We had so enjoyed our visit in September 2016 that we wanted to get another visit in before the site closed. We arrived on a Tuesday and stayed until the following Monday. The main reason for our visit was to see more of the sights of London.
We were very pleased to see that the envelopes of public transport details were still in the information room and we took full advantage of them, travelling out each day using our bus passes. This time we were so busy travelling into London that we didn't visit Crystal Palace Park, a short walk from the site. We did last time and the place where the Crystal Palace once stood is most impressive.
The site was just as we remembered it and we enjoyed waking up each morning to see the television mast looming over us - except when it was foggy. As always the site was very well kept and the wardens very pleasant and helpful.
We are very pleased that this site has had a twelve month reprieve and have already booked a fortnight for this time next year,
Had better days
We have just got back from four days her the reception staff although efficient came across very abrupt, the site looked very tired with weeds growing on most pitches. The showers where not at there best would benefit a deep clean. On the up side good position to get in to central London and plenty of wildlife around be careful of the fox always on the look out for left out rubbish bags.
Excellent Location & A Friendly Welcome
Upon arrival we were asked if our journey down went well and had we had a good day. Then we were asked if we were seeing anything in particular in London during our 2 night stay. When I said we were going to Madame Tussauds the lady at reception promptly gave me a leaflet that explained what bus or train we needed to catch, where it would drop us off in central London and what tube we should catch to get to Baker Street where Madame Tussauds is situated! Brilliant! She also explained how the system for payment worked on the buses, which is by Oyster card or credit/debit card via contactless (she told us that only 1 ticket at a time can be purchased with contactless so as to stop any thieves maxing your card if they got it on a further bus - so if there are 2 of you travelling you will need a contactless card each or buy an Oyster card from the newsagent down the road from the bus stop - No3 to Trafalgar Square) the site was very clean, facilities good if a little dated but overall what a brilliant location for sight seeing in London. Also although we did not go there, Crystal Palace town is about a 15 minute walk away with a myriad of pubs and eateries. A REAL SHAME that this site will close in December 2018.
Terrible Customer Service
This site was the worst site we ever visited. We came to this site in the morning, it was before 12 and we were in a hurry so we asked politely if we could check in a bit early. The lady there said no, and said that they weren't supposed to book us in early. "It is the rule, if you don't know the rules then read the rule book!" She shouted. We were astonished by her rude treatment. She told us to leave immediately. I told my son to stay there. I left my son there while we went out of the site. Then, my son saw her let others book into the site before 12. So my son contacted me and told me about it. I came over and asked the lady why she booked other people in before 12. We pointed out that she said that it was the rules and she wouldn't allow us in. She called the manager out. The manager's name was Kay, if I didn't remember it wrongly, and he was mean and rude and told us to leave instead of helping us. They were supposed to help us, as a staff's duty is to help the customer, not argue with the customer. I honestly felt that they were racist, as we were Asians travelling in a campervan around the UK for the first time. They cancelled our booking without our agreement and told us to leave. I couldn't believe how awfully they treated us. I have never received such filthy service and treatment. In addition, we went around to have a look at the pitches and the environment of the Crystal Palace. The toilet was dirty and not well-maintained, all the pitches were small and packed. It was in a terrible condition. I will never visit this site, and advise others not to visit as well.
Comment from the Club
We are sorry to read that you are unhappy with your recent visit to our Site. On the morning of your arrival, there was a high number of departures (33 in total) due out by 12.00pm, which is why we ask people to arrive after 12 noon in order for the team to manage these correctly. When you arrived at approximately 11.00am, the site had already turned away two other early arrivals and subsequently had to turn away a fourth, as there were no available pitches on the site ready. Just before 12 noon, the site was ready for new arrivals, as all guests had departed, and subsequently the staff accepted a new arrival. You would also have been welcome to pitch at this point.
We want to clearly assert that you were not discriminated against on any basis. All our guests are treated equally, as illustrated.
We hope this clears up any confusion.
KKL
Reviewed on 21/08/2018 15:03
So sad this site is closing 😢
We visit this site regularly, staff do a wonderful job maintaining the site. Love the new dog walk. We will miss you when you close down ☹️
2 days at the palace
o what can I say top run site get there before they build hooses on site just as the site says great to visit London and the no 3 bus to Trafalgar square £3 return
only thing I am waiting on is on my journey to the M1 the sat nav sent me through Westminster and It will likely cost me money and I hate spending my hard end cash to the government but we seen a lot of London and went to lizzies house at Buckingham
Don't close!
Fabulous location, very clean, peaceful, but so sad it is closing. We have only just found this site, but apparently it will close in December. We used it in June 2018 and the buses, tube etc were perfect to visit London. The town itself has a Wetherspoon's and a Sainsbury's.
Don't close!
wwmotoring
Reviewed on 27/06/2018 16:27