Member Offer: My Esso Card

I suggest this is important enough to merit a direct email.  Either from PK to everyone who has signed up.  Or if that's not possible, from CMC to all members.

Otherwise there will be lots of people with an invalid card on 19 Feb, and there is a whole new community of people who become upset!

I note that half term starts on Fri 15th Feb, so families with children may well be away from home.

2 years in the making and then it all unravells when introduced   maybe somebody should be walking the plank 

No politics! 

i could be wrong but I think what you need to do is

1. go to the log in page

2. type in your new card number in the Pump-King reference box, which in turn should open up your account.

3. displayed should be your new card and pin number

4. all your other details should remain as is e.g. your debit card number, email address etc, i say this because there is nothing in the instructions that say you need to re-enter these details.

but who know's, if we wait as long again for some info from the club it will be 2020, and we will still be waiting for the results of the prize draw, if there ever is one   

what is more worrying is the fact, that the pump-king computer obviously had difficulty coping with a flood of new registrations when the offer was first published, so what is going to happen on the 19th Feb when all those updated registrations take place, computer bombs out  again ?

And for those of us still waiting for the first card to arrive????

Interesting Rufs.

Pump King log in page asks for email and password. If I enter these, takes me to my account which shows the current fuel card number which can't be edited.

Interesting to note that before I received my card, I was given a PIN no and was showing on the account page. No card number was showing but nothing could be entered as this box was blocked. Card arrived and still couldn't input the number. As soon as I used the card, the card no miraculously appeared.

FWIW, just before the card arrived, my account PIN was changed without me knowing but I spotted it an hour before filling up. On the first fill with the card, entered this "new" PIN at the garage but got rejected twice. Then tried the original PIN (good job I'd written it down) and hey presto, transaction went through. Suffice to say that the PIN no. on my account still isn't the right one. At least I haven't been double billed like some others have.

you could be one of the lucky ones, i have a card that works, but if some folk on here are to believed, then all those that have given up their debit card numbers are going to be scammed for thousands with no redress to the club or pump-king who are registered outside the UK,

I suspect they suspended sending new cards out a few weeks ago.  I know that I would have done - especially if I knew I was going to have to reissue them all!

But there are a few things I'd have done differently including sending an email to all my customers letting them know, rather than relying on CMC to put it in an online forum.

As for T's & C's, I've never received a thing from CMC, Esso or Pump King. Wasn't even aware of the 15lt minimum and 80lt max where a £? surcharge may apply. Again, gleaned this fact from another forum.

agree, but it is obvious now that PK were swamped by the number of applications for the card, systems could not cope, not enough customer service staff and the whole thing went into melt down, how they will deal with the recovery and introduction of thousands of new cards remains to be seen, not holding my breath just glad my card is working in the interim.

We can only ponder as to why all the cards bearing the Esso brand have to be replaced with new cards bearing the name Pump King. I must admit I am not totally confident that all we be well in this changeover bearing in mind the many apparent problems so far. Time will tell. 

PS I looks like we may be actually away for a few days when the old card is deactivated and the new one arrives, so I won't be able to use either....