Member Offer: My Esso Card

I have had mine for a couple of weeks, not had the occasion to use it. Retrieved the pin number easily enough but I am getting a bit concerned now. Will it work or be refused, will the pin number work, will I be charged twice? Starting to think that the best place for the thing is the fire.

I am glad to hear that some members appear to have received their Esso card. I applied for mine on December 9th and still haven't received it despite chasing Pump-King a couple of times. 

Surprise, surprise yesterday evening got the 2nd email advising about the debit from my account however the debit still has not happened despite it now being a week or 5 working days since we filled up!  Considering that we have filled up at least 10 times with the card we should have had 10 emails, but I guess that would be expecting a bit much?

Hi Surfer

When they contacted you about lack of funds did they follow their own rules? Did they retry your account after the first failed payment?

4.2 If Pump-King is unsuccessful in obtaining payment for a Fuel purchase through the Fuel Card from the Cardholder, it is entitled to block the Fuel Card immediately until the balance has been settled in full. 4.3 If after 3 Working Days, Pump-King or the Payment Service Provider is still unable to process the Cardholder's payment, Pump-King will take the following steps: (a) promptly send an electronic communication to the Cardholder to remind them to make the payment of the Fuel purchase; (b) after 5 Working Days, if the Cardholder has not paid for the Fuel purchase, Pump-King will send a follow up electronic communication to the Cardholder for payment of the Fuel purchase; (c) after 7 Working Days, if the Cardholder has still not paid for the Fuel purchase, Pump-King will begin a process to pursue the unpaid debt by appointing a debt collection company and will send an electronic communication to the Cardholder informing them of this appointment.

Hello everyone,

I wanted to give you an update on Pump King Fuel Cards. Since the card was launched in November 2018, over a third of Club members have signed up to the offer and many have already made significant savings on the cost of fuel.

We know there have been some operational and technical issues and we appreciate your patience with this. To those affected, we sincerely apologise for any inconvenience caused.

Pump-King been working to establish a more efficient and enhanced offering, as a result, all cardholders will be receiving a new fuel card by Monday 18th February.

Once you receive your new card please follow the 4 simple steps below to continue to benefit from discounted fuel at all Esso petrol stations across the UK.

• Your new card will be labelled Pump King, this will avoid confusion between this card and other cards issued. This change will also open up the opportunity in the future to increase the network of fuel stations in this scheme to provide you with greater choice and savings.
•  To activate your new card please follow the below steps:

Step 1: Log onto your account at www.pump-king.co.uk

Step 2: Enter the long card number in the centre of your new fuel card (this number is bespoke to your account)

Step 3: Verify that your card number and unique ID on the screen match your new physical card

Step 4: Your new pin code will now be visible on the screen (please make a note of your NEW pin)

This new card will over-ride your existing card (which will stop working on 19 February).

OMG, that's going to cause even more problems as those who's cards are working with no problems will have trouble during and after the changeover. chaos will ensue.

As per Rowena;We know there have been some operational and technical issues and we appreciate your patience with this. To those affected, we sincerely apologise for any inconvenience caused.

Rather than some, it appears to be an overwhelming number of issues, but thank you for the apology and marketing blurb. 

No one has replied to concerns about our details or data being held in a country that is outside the jurisdiction of the EEC.  How do we know that our details cannot be sold on to third parties as they also have our debit card details?  Also probably not covered by the new GDPR legislation?

Rowena, what about the free draw that was for end of December then January, will it be February or March or never.

this has the hint of a more underlying problem, this is what ecommerce said on 23/11/18

quote

Esso is a highly reputable company, the Club has agreement between WEX (Esso) and PK Fuel Ltd (re-seller) The reason why this offer has taken over two years is that we need to know that members data, the Clubs reputation will not be damaged

unquote

2 years in the making and then it all unravells when introduced  maybe somebody should be walking the plank

Currently, the card no. on the on-line Pump King account can't be changed, so for those of us that are happily using the Esso card with no problems, how are we supposed to change over, assuming the new Pump King card arrives on time? BTW Rowena, I'm unable to collect my new Pump King card until early March, so where does that leave me after the 19th February? With an Esso card that won't work probably?

Edit - If I hadn't been made aware of these changes on another forum, I'd be totally oblivious to what's going on. Have never had any communication from CMC from the time I applied for the Esso card and that's still the case to date.