Member Offer: My Esso Card

yup appreciate that and that is why i suggested

Yes the club has screwed up big time on this, perhaps the only way forward for those who still do not have a working card, is to reapply, i think the link in the original post by the club is still working.

could be a way forward if you really think this card is something you would like to have. I only suggest this because it is possible that Pumpking have been undated with customer service queries of one type or another and have possibly binned a whole load in the hope that people will do either as i have suggested or will decide that the card is not for them. 

Put fuel in last Wednesday and still no hint of the amount being debited from our account?  As the weeks go by service seems to get worse?   

As the fuel card is basically a fuel credit card you can raise the issue with the Financial Ombudsman, but can you prove a loss?  I think the only thing that can be proved is poor management with no back up service.

from my experience, and i have used card 3 times, it takes 4/5 working days for money to be debited from your account, but you should have had email to confirm the transaction and you can view on line

I’ve had  the same problem waited more than a month for card tried it last week invalid pin tried again today after checking pin still invalid Seems odd they ask for mileage.  Alan

how does one activate the card, I have the pin and I have just been for fuel but it was refused as the card is not activated, I can't find any where on my account page to activate the card,  help please I did try phoning the club but they couldn't help me do this, I would like to use it as we only have a esso garage nearby no supermarkets.

My card worked without any need to activate it. Maybe it is Pumpking who have not enabled the card before sending it.. Perhaps you should ring or email them. It still doesn't appear to be a straightforward process dealing with this fuel card.

Previously the shortest time has been 6 days.  We have been using it since the beginning of December and have only had one email from them regarding a transaction. 

The other email was a threatening email because they tried to double dip and there were insufficient funds.  I was told debt collectors etc would be contacting me.  Not a pleasant email considering Pump King was at fault!

So what actually happened with this offer? I filled out all the information required back last year when this was announced, still have not got my card!!  i contacted both CC and Esso card about this and the first application was lost due to a server crashing, and now they tell me they are still waiting for the cards to be printed...What a waste of time this was!!

you don't have to give your mileage, it's for when it's a company card and the employer does mileage checks on their vehicles. just refuse to give like I do.

even though my card has worked from day one, I have to say the performance/customer service has been terrible, but even though i had a card that worked and had used they sent me a second card with a different serial number but no pin, put it in box 13 for a rainy day.