Member Offer: My Esso Card

They might be where you are.  Our Morrisons were charging 1.29 for diesel when I filled up a couple of days ago.

Prices where I live are normally higher than the PK card, so I'm looking forward to receiving it and getting saving.

Rowena

There is no company called "Braintree Payments Limited" that I can trace. Looking at the web link you have provided "Braintree" would appear just to be a label for "Paypal" trading through its/one of its  Luxembourg company. However on balance that may not be a bad thing since Paypal are a trusted name.

Braintree do exist, Paypal bought them out a few years ago.

Thank you for the reply however when signing up nowhere are we advised that payments will be processed through any company called Braintree.  This is not mentioned in the T&Cs and neither is it mentioned however to resolve a payment dispute. 

I think that this needs to be escalated to the FOS as this a vary valid reason for a complaint.  BTW there is no complaints procedure in place in the event of a dispute like double dipping etc and I am sure that the FOS wil frown on this.

Secondly if this has been 2 years in the making how come the company Pump King was only formed in April 2018 and has not track record etc?

I just received my email from Pump-King (despite the continued lack of any response to my previous emails to them) advising that I'll be getting yet another card! 

I read on these 800+ posts about how so many people can't seem to get even one card that they've applied for, and now I'm expecting my 3rd!

just had a reply to my email from pump-king,  everyone will be issued with new cards and new pin numbers, as of 19th feb,  due to the amount of technical issues, hope this gets sorted as I am in a rural area so no discounted supermarket fuel for me nearest one is 40 miles.

This has just been received from Pump King by email:

"Dear .........

Thank you for signing up for the Pump-King membership card.

We have been dealing with operational and technical issues and we appreciate your patience while we have been resolving these. To those affected, we sincerely apologise for any inconvenience caused.

We have been working to establish a more efficient and enhanced offering, and as a result all cardholders will be receiving a new membership card by Monday 18th February.

Once you receive your new membership card please follow the 4 simple steps below to benefit from discounted Diesel, Unleaded, Premium Diesel and Premium Unleaded at all Esso petrol stations across the UK.

Step 1: Log onto your account at www.pump-king.co.uk
Step 2: Enter the long card number in the centre of your new membership card beginning with 706405007
Step 3: Verify that your card number and unique ID on the screen match your new physical card
Step 4: Your new pin code will now be visible on the screen

If you received a previous membership card, this new card will over-ride your old card and the old card will be de-activated on Tuesday 19th February.

If you have any questions, please email customer.service@pump-king.co.uk or call us during business hours Monday through Friday between 9am and 5pm.

Best regards,
Pump-King"

I applied for this card in early December. Two days later having studied the Terms & Conditions and having done a company search on PK Fuels Limited I decided it was not for me. I contacted them by email and by letter cancelling my application in accordance with the T&Cs and asked them to remove my details from their records. No reply to either but after chasing them and CAMC I got an email confirming my account was cancelled. They did not confirm that they had Deleted User my details from their database. Since then I have received 2 cards! Today I have received an email telling me that I will receive a new card by 19/02. This company are totally useless and you cannot be sure that your info is safe with them. The CAMC should be ashamed of tieing up with such a disreputable organisation. Avoid!

So Rowena tells us that a hundred thousand have rushed to jump into this pond. Am I sorry I am not one of them ! 

Going by the few members commenting on here (not number of posts - as it seems to be the people most of the time) there must be a large number of satisfied members.