Member Offer: My Esso Card

Does that mean pumpking is going to turn into a golden coach?

I agree KBV to a certain point. Supermarket prices in my area are in the 123.7 - 125.9ppl bracket at the moment so perhaps a bit of a saving with Esso but not much.

Where I think this card will come into its own will be in the more remote parts of the country were supermarket filling stations might not be such a common site. That's of course assuming there is an Esso station handy!

Am watching Justus2's refund message with interest. Would you keep us up to date please?

I emailed them around 2pm Sunday - had a reply a couple of hours later in the same vein.

Looks like they've got people doing a bit of overtime.

However they completely ignored my umpteenth request for price texts in the same email.......

Just checked my tinternet banking and neither the unauthorised overcharge amount nor any refund has appeared as yet.

When I have used the essocard before, it normally goes something like, day 1 buy fuel, day 3 get email notifying amount and day 5 money comes from current account.

It was infact the day 3 get email, which highlighted the error as I had not used the card a few days prior so initially thought my card had been wrongly charged for someone else's fuel. It wasn't till I noticed the amount was exactly the same as all my previous fuel purchased that I thought double charged. Naturally it had to be a Friday evening when this error occurred and Pumpking were shut for the w/e, but I have since had a reply to my email query so someone is working extra to sort things out... Good..

A Golden Coach ? No that would be a pantomime.

Oh hang on.. maybe you are right . 

Not used the card for two weeks and then filled up last Wednesday.  The funds have been available in my current account so no issue there!  This morning I got this in my inbox;

Dear Surfer, (Order ID: xxxxx) Your fuel card is still blocked and your account will be closed if you do not take immediate action. Our automated attempts to collect this payment have failed and this payment is now over three days’ late. If you do not settle this outstanding balance within 48 hours there will be a £10 late payment fee applied to your account. You may settle this transaction by calling us on +44 203 468 8578 between the hours of 8am and 6pm. Failure to do so will result in your account being referred to our debt collection service. Please note, that once payment is received for this fuel purchase your card will automatically be re-activated. Important: any further late payments will result in the automatic termination of your account. We’re here to help you anytime, so if you need assistance please email us at accounts@myessocard.com or call us on +44 203 468 8578 . [1] Kind regards, My Esso Card My Esso Card, Suite 1, 11-12 St. James Square, London, SW1Y 4LB. Company No.

1.     VAT Number. 294045201.

Tel: +44 203 468 8578 | Email: accounts@myessocard.com | Visit: www.myessocard.com

[1] tel:+442034688578

Hi everyone,

Due to an admin error a small number of people with My Esso Cards have experienced duplicate payments. As soon as the issue was identified, refunds were issued (these might take up to three days to clear).  Pump King, the operators of My Esso Card have found the cause of the issue and resolved the problem.

We are working closely with PK Fuel Limited and Esso to ensure this does not happen again.

That's appalling. Please do let us know what they say if you decide to ring them. 

Ours is a not a duplicate payment, but a threat of £10 being added as an admin fee plus the threat of debt collectors.  Not a nice email to get first thing on a Monday afternoon.

On contacting them I am told to email as it is quicker.  They have not replied to the last email sent three weeks ago!

I also ran a company check on PK Fuel Limited and it seems to be a very new company formed last year in April and has no assets. It does not even have a company secretary?   I rather forego the savings to avoid the stress of various threats and dump the card and og back to using BP at a higher cost!

Hello Surfer. I have reported this and forwarded to my colleagues to investigate.