Member Offer: My Esso Card

Also been charged twice on 3 transactions just over £150.not happy

I too have been double charged.  Received an invoice yesterday for a transaction on 5 December which had already been invoiced and paid.  Date, time, amount of fuel and cost were identical so clearly something wrong with their systems.  Next email will be to pumpking!

The worry now is that this time, we are at home, so we have phone and internet to contact pumpking and sort out the problem....

Next time, if it happens again, or is it when it happens again, we could easily be in the wilds of Scotland or somewhere with neither internet nor a mobile signal.. If anyone's bank a/c goes into the red and charges are incurred, due to their error, who pays for that ?

I for one am considering cancelling the card once this little glitch is resolved.. Shame really , but it just doesn't seem very robust.... 

Iv'e just been double charged by Pump-King. Charged £41:95, which is for, already paid, invoices 1 and 3 added together. No phone line till Monday, so I have cancelled my card for the second time because of this shamble.

These latest developments about double charging are very worrying. I was just on the verge of applying for an Esso Card but think I will hang back a bit and see what happens.

The club needs to get on top of this with the utmost urgency and come back to the members with hard, plain facts, not the usual diplomatic drivel they come out with when members are up in arms about something!

It will be sometime next week at the earliest "if" at all we can expect any response ,i have not used my card yet and will not until what seems a quite serious problem with the company working on behalf ESSO

Applied for mine on the 6th December. Still waiting .After reading this lot I think it can go in the bin. If you're buying supermarket fuel the saving is only going tobe minimal. It's not worth the  trouble.

Still waiting for my card, applied 6th December. Get enticing promises of low pump price every week, but no card. Response from PK fuels is that their card supplier promised that all the outstanding cards would arrive with them by Christmas, but they were a few thousand short. Looking at the doubling billing issue, glad it has not arrived yet!

CAMC should get be taking PK fuels to task for poor supply problems and double billing

i think I will look to source an Esso card through another supplier

Just had an email from pumpking to say very sorry and the glitch was due to a change in software and credit will be made to correct the error within 24/48 hrs.... Oh good..

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Nothing's foolproof

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Were they hoping no one would notice? Hoping that most folk dont look at bank transactions, balances statements? Why not send out a warning email explaining situation and that money will be returned?

So glad I decided it would be any use to us.