Member Offer: My Esso Card

I couldn't see answers to my key questions:

• Why the Ts&Cs have been changed without us being given due notice
• A better way to get the benefit of the 1p promise
• What's our liability if our card is stolen or cloned?
• If people have Deleted User their account, when will their data be erased?

I have been monitoring pump prices since January and since getting my card a few weeks ago have only found 1 garage that the card would give me a saving on (all included Esso garages)  After reading all the problems on here I decided to close the account.  All the folks on here cant be wrong and the C&MC should distance itself from this organisation

Its only Esso garages that you can compare the pump prices against as it's an Esso promotion. comparing against any other is wrong. I've save from 4p upwards every time since December.

With regard to your last sentance.  The answer is No and No.  🙂

David

Exactly what I did.  Have you managed to get PK to delete your name, address, phone no and email address?  I was annoyed, no angry - to find that although I exited from the registration process - my personal details have not been Deleted User and cannot be Deleted User until I register a card!!!   At no stage did I agree to this.

Same here and  with all the fiasco that went on, I cut up the card (2nd issue) without activating it. So I emailed PK, with a reply stating to register a card, so it looks as though I am in a none win situation in respect to having my details removed.

Given this must be the largest number of posts on any thread on the forum, I wonder if/when the club are going to distance themselves from this fiasco. I appreciate it is not of the clubs making but there is reputational damage by association and at some stage continued offering of this arrangement could bring legal implications. 

I find the cad good. It gives me fuel cheaper than anywhere else near me.

I like the record of fuel bought and mileage was well.

Did PK acknowledge your request?   I've sent 3 emails - not one reply has been received to date.  

With reference to deletion of personal details a quick look at the Pumpkin Privacy Document reveals that they have created a loophole for themselves to effectively keep your data for as long as they like.

How Long We Keep Your Personal Data:-

We will retain your personal data, whether or not your account is active, for as long as we believe it necessary or desirable to fulfil our business purposes or to comply with applicable law, audit requirements, regulatory requests or orders from competent courts.

Pump king Privacy Document

They do of course mention erasure since that is essential in compliance with GDPR. I have requested erasure of personal data - as distinct to transaction records which are of course relevant.

If they do not reply I will refer to the ICO.

I am particularly angry that there is no provision to actually close off my account - it is Unsubscribed or Blocked. There is no mention of this limitation in the sign up process and I see this is a significant failure of the process of vetting this offer.