Member Offer: My Esso Card

We are continuing to work closely with Pump King and will use all our expertise to support them in delivering this offer.

I am sure that will be of great comfort to members using the scheme

Its not random, I've got 3 out of the 4 numbers of my pin on the front also.  Not used replacement card, as it took an age to get money back when they took a payment twice, a previous IT issues ?? and bizarrely Pump King prices are now more expensive than my local Esso.

Obviously this hasn't been tested thoroughly, before being rolled out, and comments from the club saying its been overwhelmed with applicants, surely it was discussed how many members the club has, so they should have known it was going to get thousands of applicants, when you state headline grabbing savings.

Just to think outside of the box for a little while, if, instead of cutting up the whole card if one was concerned about PIN security, one was to cut off the corner bit that shows the PIN?

I also received yet another card this time from the club  three weeks ago I also cannot input new card number this is the 3 third card and none have been any use. I agree it’s a fiasco 

quite like the feature, it means i only have to remember 1 number of my pin, might not work in the card reader and just maybe the till person would be suspicious and press the alarm bell 

The difference with this fuel card is that it is linked to your debit / credit card. If the cards themselves were used fraudulently, there is every chance the bank or card company would block it due to unusual activity. Certainly happened to us, all I did was buy two mobile phones in separate transactions. After that  we went to the supermarket and my card was declined. Due to the lengthy period that many are reporting between buying the fuel and it getting back to your authorised card, quite a sum could build up if it was being used fraudulently. Given the problems with the card I would not have much faith that Pumpking would pick it up.  

Still waiting for my card despite numerous e-mails to Pump King. It's now been 3 1/2 months!

It is said that if an offer appears to be too good to be true it generally is.

i registered for the fuel card in December 18 and rang the help line on a number of occasions by Mid Jan 19.

I left a number of requests to ring me back but they did not respond.

i finally got up and running with the third/fourth card that I received by the end of February 19.I took the opportunity to fill up at local Esso station with a pump price of £1.1690.I was asked for my registration after inserting my fuel card and gave my vehicle number that I had used when I registered for the card as this as not the registration number of the vehicle that I had filled up,which the till operator said that was ok.She did not want me to input my PIN number to complete the transaction as she advised that the vehicle registration was only required.

The advised price by text for the fuel card was £1.205.

The Esso pump price was £1.1690.

I was charged on my debit card £1.205

Fuel prices in the area were

Costco £1.119

Asda £1.134

Tesco £1.149

Texaco  £1.1590

Esso £1.169

There appears to be a number of problems attached to this offer including card security.It also appears that a number of external companies have personal details as provided by the card operator.Incorrect prices charged on card at much higher than the pump price etc.,

Last but not least is the recent receipt of 59 offer text to advise the weekly fuel prices.

I have attempted to keep this post as simple as possible but there are a number of questions about the offer that appears in the Caravan Club Magazine along with further comments made by The Caravan Club in recent posts etc.,

Lucky you!

I think you've dodged a bullet there!

Also have the last 3 digits of pin on card, so this is obviously deliberate.

This is poor security and would not be something any other financial organisation would do.

This needs addressing urgently.

thankfully my card is linked to an account I dont have money in  unless I transfer it for a payment online, so any fraudulent activity would not fleece ME.