Member Offer: My Esso Card

There was a discussion this morning entitled Pump-King text messages addressing the text spamming this morning. Why was the discussion locked after 13 posts?

Moderator Comment - The thread was closed for two reasons, firstly it was posted in the wrong place and secondly we prefer to keep all posts on the same subject under one main heading, as in this thread here. This forum only has a limited number of moderators so we can;t be on hand 24/7, unfortunately this risks posts being made before we can get to them to take action. Whilst closed the original thread is still visible with the invitation to continue the discussion here.

The Pump-King website was also down this morning sounds a little more serious than a rogue texting provider. Can we please gain confirmation no personal data was comprimised in this incident?

Probably because this is the thread where the Esso card is being discussed and posts were appearing in both threads, plus the old Shell thread, causing confusion. (That’s why I posted the link in the other threads.)

I’m guessing, mind, as I’m not party to the moderators' thoughts.😀

PS. It was also in the section for non-hobby related chat.

PPS. There is a reason given by the mod in the opening post.👍🏻

It was extremely disconcerting when the texts  started as I was driving to Norfolk on the A47 and ignored the first ,but when they continually kept coming I thought one of the family ,had a problem and was trying to contact ,as they knew  signal at the site where we are staying is not very contactable but texts will always get through, and stopping places are scarce on the A47,so it was a bit fraught until we found a safe stopping place

Hmm.  Both the caravan club and PK pretended that the myessocard website was 'down for maintenance', rather than telling the whole story.  What makes us think they'd tell us the full story if there was a major breach?  Or to put it another way, if they assured you that all was well, would you believe it?  Would PK be competent enough to know if they'd been hacked?

I want to trust PK because I like saving money, but there is no way I'm givng them my new debit card details until the service is running well and I'm sure my details are secure.

The website wasn't just "down" - it had disappeared which was very worrying.  

My gripe was when I went to register online for the fuel card (after recommendation from Club employee at Feb NEC show ) 3 weeks ago, I entered my name, address, phone number and email address.  However, when I discovered the only option of card payment was a debit card, I exited from the registration process.  There was no option to delete the personal details I had already entered which did worry me at the time.  

And so today.....a deluge of texts.  Surely breaking all GDPR requirements as my personal details have obviously been stored by PK?

Having been inundated with over 40 texts today from PK I have come to the conclusion that these people are not competent to manage my details.

On accessing the website to cancel my account I find that even if I cancel my account they keep my information with no way on the site to get them Deleted User (read small print in attached picture).

So, can someone from the Club Admin explain under GDPR rules, how do I contact PK to get my data Deleted User.

there have been problems with the third-party text deployment service used to notify users of next week’s fuel prices which may have resulted in multiple text messages being sent to some users.

May?

MAY??

M A Y ? ?

M  A  Y  ? ? ?

Is no-one listening out there?  It definately HAS!

I had 69 texts today from pk in total, phone has never seen so much action!

The other worrying thing is I changed my card details over a month ago, 6 debits later and it is still being taken from the wrong account although it shows the 2nd card on the card details page !

I wonder why the club still promote such a hash up ? Who in the club organised this and put the shambles in place with their endorsement and branding ( it does have camc on the card). 

The price they are now quoting is above anything including Esso in this area, and I know I don't have to use it but it has been a work of art over the marketing of this, perhaps they want to get into politics !

And to quote an average price and saving over 5 years, really ! How about someone from the club publishing these figures for us all to see and work it out for ourselves ? But then please have only been a UK company for a few months so how do they get 5 years figures ?

Too many questions and not enough clarity coming forwards from anyone.