Member Offer: My Esso Card

Assuming that there are 300,000ish cards issued to club members, then isn't it something like a 1/500 chance that 3 sequential digits on the card will match up with 3 sequential digits in the pin that you are given (assuming that the pin is randomly generated). So, we could expect there to be 600 cards out there where 3 digits are shown, and also about 30 cards where there is an exact match. Of course, my maths might be completely wrong!

Certainly my pin doesn't match 3 digits on the card.

Having said that, it should be possible to change the PIN number!

That's actually good news, as it means PK are using a proper customer service tracking tool.  MUCH better than them simply having an email client.

However, it'll only be as good as the configuration, training and staffing.

What an absolute joke this Esso Card lark is...it was promoted on the basis of 5p-8p savings per litre for card holders, well as far as I can make out I've saved absolutely nothing & been charged as per the pump prices...I've binned it!

Would 'our' club be so kind as to comment on all this?

Particularly relating tothe evidence provided by Shockability

When having a look on line it is not just  cc members that have been having problems with this promotion,  but it seems members of other "clubs/organisations that have become involved, are having the same problems

When the card is swiped at the service station you will not see the discount however when your account is debited you will then see the discount!

You should be charged the rate that was sent to you in the text.  That may be higher or lower than the pump price.

The receipt you get at the filling station will show the pump price - but that's largely irrelevant - look at your receipts on the pump-king site to see what you've really been charged.

Forgot to say, this isn't how I'd expected the card to work.  I'd expected to be able to use the PK card at any Esso garage and relax in the knowledge that I'd be charged the lower of the fixed price or (pump price - 1p).  This idea of paying by having the check the price, pay by separate means and then send an image of the receipt to PK is clunky and poor.

Hi all, last week the text from Pump-King (the ESSO card) stated the weekly price for diesel was £1.269, however my local ESSO garage had diesel at the pump price of £1.259, I mistakenly used my ESSO card & was charged the £1.269 & NOT the pump price, so no savings this time, wont make that mistake again, will shop around in future.

You should have been charged 1p a litre less than the pump price with your card according to the TCs ,