Member Offer: My Esso Card

Every Esso station I passed on the A303 had different fuel prices, it isn't a level playing field even for those who use the card. 

By the way, the A303 is closed overnight from 8pm to 6am for quite a distance over the next three weeks, so travellers beware of diversions approaching Wincanton.

I originally applied for a card back in December, and have been keeping an eye on this thread since.

I didn't receive one of the 'original' cards, but somewhat annoyingly I haven't yet received one of the new cards either.

Emails to PK just result in the bland "we are working as quickly as we can"-type response, and I now see on the C&MC website that "...card despatch may take up to 28 working days" (but from when?)

It's also implied that only those who received one of the 'original' cards were included in the '19th February' sendout of new cards - has anybody experienced differently?

I can't quite believe that I SORNed my van for Jan and Feb., somewhat frustrated that I hadn't had a card in time for my final run-out of the year (and the prize draw), and yet I probably still won't have one for my first trip of the year on Saturday 

The Esso station around the corner from my house doesn't appear on the map on the PK website, but when I queried that with PK, they replied within a day assuring me that it would be OK.  Go figure...

You have only had the card for about two weeks so have not experienced any double dipping or card being declined for no reason however are you aware that since you signed up the T&Cs have changed at least three times however you are still bound to the T&Cs at the time you signed up no matter what the new T&Cs state unless of course they have notified you of the new T&Cs and given you the chance to opt out.

If everything ran smoothly and the Pumpkin heads got their act together before the card was launched then there would not be over 1200 negative posts and there would be 1200 positive post!

We stopped using our card for awhile and filled up at BP service station however we have used the new replacement for the past two weeks and at the moment no issue.

However the T&Cs are still an issue as the original one still applies to us and many other people.

. 

It would be useful to know if you managed to get this overturned with PK, and the '1p below pump price' honoured instead.

Again, it would be useful to know if you managed to get this overturned, and the '1p below pump price' honoured instead.

If not honoured, it is a huge failure of the promise made.

Rowena, can you clarify what the charging rules are now please?

So, if I'm reading the message from Rory Spurway aka Rob or Rob aka Rory Spurway correctly,

If the pump price is less than the PK FIXED price then don't use the card but pay with another means.

If it's more than the PK FIXED price use the Fuel Card??

I have very little doubt that there isn't any 1p saving off any pump price below the FIXED weekly price!

Love the fact that the message  from PK was signed by ROB  Very apt!

Yes please!

The Caravan club website still says *...In the unlikely event that the forecourt fuel prices are cheaper than the Pump-King fuel prices, members are guaranteed to save a minimum of 1 pence per litre on any fuel type."

https://www.caravanclub.co.uk/membership/member-offers/fuel-card/

It seems that PK are now saying this promise is no longer true?

Being curious I have looked at this week's version of the T&Cs - no mention of the 1p guaranteed saving!

The "offer" page (found by following the link on Rowen's OP reads

Save on fuel across the country
Members save on average 5p per litre off Diesel Unleaded and 8p per litre off Premium Diesel and Premium Unleaded against the pump price

We are delighted to announce the launch of a new Pump-King membership card, to help drive down the cost of touring. Members are guaranteed to save on fuel at the largest network of Esso stations across the UK.

Benefits of your Pump-King membership card: 

SAVE an average of 8 pence per litre on premium and 5 pence per litre on standard unleaded and diesel.^
Earn Tesco Clubcard points when you fill up at every Esso station.
FREE to sign up, no transaction and no processing fees!

Again no mention of the 1p guaranteed saving!

However, Rowena's OP still quotes " In the unlikely event that the pump price is lower than the My Esso Card special rate members are guaranteed to save 1p per litre on the pump price".

So, what is the real life situation? PLEASE can we have clarity from Rowena, Laura Cass or Tolga Dervish?

I would like to bring it to the attention of all that if you signed up under earlier T&Cs and have not been notified of any changes the original T&Cs still stand and you should still get the 1p discount.  I have also noticed that the saving has now dropped to 3p from 5p so a big difference.

I think that the CC are hanging their heads in shame regarding this debacle and those responsible have gone into hiding and refusing to answer any questions.