Snagging List

Posted on 16/08/2017 13:32 by RowenaBCAMC

Hi everyone,

Thank you to you all for your feedback and patience., I have an update on duplicate discussions.

As you are aware, a lot of the issues with accessing discussions are occurring due to duplicate discussions. The project team have been looking at a solution to reduce the amount of duplicates we are getting - both discussions and reviews - as we know how frustrating this is, making the forum difficult to view and navigate. Part of the issue is that when a new discussion is created the submit button does not 'grey' or 'freeze' so if the page is loading it looks like it's not been submitted and as such the creator clicks on the submit button again (I've done this myself) and as such a duplicate discussion is posted at the same time as the original. The discussions then creates a duplicate URL so if you click on one you might get directed to the other, or get error messages. 

To solve part of the issue, the project team are going to be 'freezing' the submit button so that when a new discussion is created and the page holds, if the creator clicks submit again then this will not create another discussion. This should hopefully help with a lot of the issues we are experiencing as the duplicates will no longer appear. This is due to be implemented in the next couple of weeks. There is another part of this problem too - to ensure unique URLs are created to any duplicate discussions and this is also being investigated and I hope to be able to give you an update on this soon. 

Posted on 17/08/2017 00:18 by DavidKlyne

Rowena

When I post using Chrome on my Windows PC as soon as I press the reply button it always greys out and can't be pressed again? My biggest issue is that the forum is so slow the post just sits there and does nothing! Whilst we obviously need to sort out the double posting I would have thought that we might not have so many problems if the forum was more responsive.

David

Posted on 17/08/2017 08:21 by Bakers2

In reference to David Klyne's post please see this thread page 3

 https://www.caravanclub.co.uk/club-together/discussions/welcome-hobby-talk/tips-for-making-caravanning-touring-cheaper/whats-it-cost-to-get-ehu-free/?er=P447879#P447879

Regarding the slowness yesterday evening, appalling is an understatement. Was the site being worked on? Or is that a state secret 😉?

Edit was using a Samsung S5 phone Samsung Internet connection. Only device that works at a decent speed on this site.

Posted on 17/08/2017 00:18 by DavidKlyne

Rowena

When I post using Chrome on my Windows PC as soon as I press the reply button it always greys out and can't be pressed again? My biggest issue is that the forum is so slow the post just sits there and does nothing! Whilst we obviously need to sort out the double posting I would have thought that we might not have so many problems if the forum was more responsive.

David

Posted on 16/08/2017 13:50 by SteveL

Thanks for the update Rowena. However, this has been going on for a long time. On the face of it freezing the submit button does not seem a difficult fix. Why so long in getting it implemented? Also why could this have not been done before? As even if it was not the only cause, it would certainly have removed a significant source.

Posted on 17/08/2017 09:37 by RowenaBCAMC

Hi David,

The reply already greys out but for new discussions the submit doesn't currently, which is why we have the incident.

I'm really sorry you are experiencing issues with the speed of the website. I have reported this to be investigated.