Snagging List

Posted on 30/04/2020 19:48 by nelliethehooker

There's still a problem with booking a club site. I've just gone onto the booking page and selected "Region" and the only one that comes up is Cotswolds. When I try to select a county is come up with "County" but no list of them. If you select Sites in England all one gets is the Cotswolds, and selecting that no list of sites in that region appear. When I try to select a county is come up with "County" but no list of them. However if one uses the Search and Book facility all the regions and counties are listed.

Posted on 30/04/2020 18:11 by Justin Bricknell

Thanks for all your responses to my earlier post. 

As I mentioned earlier, I'm not personally responsible for the maintenance of the Club's website on a day to day basis, and generally only get involved in these issues when there is a Major Incident. 

I can't give definitive answers to all of the comments made but I'll try to reply to some of the comments. 

@Cyberyacht - I don't think it's uncommon for an organisation of CAMC's size to use multiple partners to maintain it's IT infrastructure. We, like many others, only have a limited amount of internal resources and require external support in certain areas.

@Oneputt - I can assure you that most organisations with a complex website will need to put their site into maintenance mode at times. Indeed, my bank (Metro Bank) have a 6 hour outage planned this weekend.

@Obbernockle - generally speaking, in IT incident management, the priority is to restore the affected service. Sometimes, this may be as simple as restarting a server. Once the issue is fixed, we'd look at conducting Root Cause Analysis to establish why it happened and put in steps to make sure it doesn't happen again. The current issues with the CAMC website are complex and there are many individual elements that need to be resolved. The investigating teams have been told to restore the missing sites in the UK Club Sites section of the website as a priority. Once these are restored (hopefully within the next few hours) we will then look at the remaining issues and conduct an RCA.

I know my posts won't satisfy everyone on these forums but I'm just trying to share what I can with you, be as transparent as possible and reiterate how seriously we are taking the current issues. 

Some of the teams involved were working on yesterday morning's release (7am start). In my last post, I mentioned that the initial issues were fixed at 2am the following day - with some of those same people involved. Some of those staff are still working on the issues at the moment and will be involved in a 6am release tomorrow, which is a pre-requisite code deployment ahead of the UK Sites Rolling Inventory release next Wednesday. We really are working flat out to get the issues resolved as soon as possible. 

Justin

 

Posted on 30/04/2020 20:17 by obbernockle

Complex" Yes it is for some and that is why we have to rely on specialists. I listened for some time (a year or so I guess) to our IT manager saying that "complex" word. We hired another manager. The system was noticeably improved quite quickly. I dont think I ever heard him use the "complex" word. 

Isn't a specialist employed to deal with specialised matters which are sometimes complex?

I will not say another word on the subject as it's not fair for us to behave like key board warriors, especially on this thread which is supposed to be a list of individual snags. Thanks for your input Justin. 

 

Posted on 30/04/2020 20:38 by moulesy

"The option to post only part of someone's post was removed years ago ......"

Oh no it wasn't! I do it all the time (as above)! 

Posted on 30/04/2020 20:38 by moulesy

"The option to post only part of someone's post was removed years ago ......"

Oh no it wasn't! I do it all the time (as above)!