Snagging List

It's most odd. I can see some others latest posts but no my own.🤔

I think we should refrain from abusing the IT Team and wait for an answer explaining what is wrong. Not just explaining what has been fixed as is usual, but giving some frank information aboiut why the site is so unstable. The person running it will certainly know that. It seems the site is unable to cope and fixing issues as they arrive will be like painting the Forth Bridge. Maintenance cost is probably very high too.

Agreed. This thread was for the purpose of listing faults not for calling "off with their heads".

Would it be worth pressing the refresh tab? Things are ok for me (I think? )

Unfortunately not, that always the thing I try first.  It's clearly more complexed, I can see your latest posts and TW's but not mine or Cyberyacht, plus a few others I have tried.

I’m thinking the site has slowed up again as well.

When I switched on yesterday I thought it a bit like a "Dallas" moment particularly as I had not long finished showering.

March the 2nd.- No Lockdown.

Hi all 

I work for one of the CAMC IT teams; I'm not directly involved in maintaining the Club's website but I'm involved in the technical calls regarding the current issues. 

What I can say is that we work with multiple partners (hosting companies, external web development partners, API partners) as well as internal coders and infrastructure teams. Whenever the Club's website has serious performance or functionality issues, a Major Incident is declared internally and various IT teams get together for the initial investigations and triage stage. Depending on how those investigations develop, will determine which external partners need to be engaged but these incidents are always taken seriously. 

The issues in the past couple of days followed a new code release for various bug fixes from one of our external partners. Shortly after the release, we were made aware of issues with some of the replies to forum threads and Vouchers in the Club Shop section. Investigations concluded that, with regards to the discussion threads, the replies were still there in the back-end database but weren't being indexed/updated correctly and therefore weren't displaying on the front-end website. It was decided a re-index should fix this issue and was planned for last night, as this needed a website outage. A temporary fix was put in place for the Vouchers while the website was live yesterday afternoon. 

The manual re-index of the Community (Club Together) was completed at approx 2am and the website was available again at 2.36am this morning. This followed testing (and confirmation) that some of the missing replies from the day before were now appearing, as expected. 

This morning, we checked back on the Club Together pages to see if members were still experiencing any issues. It became clear that although the missing replies had returned, there were still some issues regarding user profiles, missing threads and some news stories. We were then later made aware of some functionality issues on the UK sites search pages. None of the above were included in the post-indexing testing last night, as they were not issues that were reported the previous day. 

Several technical calls have since taken place today and we are trying out various fixes in one of our non-production environments at present. If any of those fixes are successful, there may be another website outage this evening. We will put up a maintenance page on the website if this is required. 

I will post a further update when I can (it may be via Rowena). 

Once again, apologies for the issues currently being experienced but we are working with our external partners to resolve these as soon as possible. 

Justin 

Thankyou, Justin. It’s good to hear from someone at the sharp end of things.

Thankyou for your input, and is now much more transparent  with the information you have posted ,about what and who  is involved