Snagging List

From Justins post perhaps the problem lies in the multiplicity of suppliers involved. Left hand not knowing what the right hand is doing. Too many cooks etc.

That’s a long winded way of saying “we haven’t got a clue” ........

I just don’t understand what is different about the club site when compared with say big banks or international companies.  I have never known my bank to be taken offline for maintenance. The last company I worked for had 40k employees over all the continents, due to my job requirement I had 24 hour access even outside the office and again I never encountered any shutdowns.  

So come on what is really different about the club site 

Thanks from me too. The snags are resolved so that is good. A technical statement is an excellent first response, but only a first response. Presumably there was (is) an inherent root cause which is responsible for the many issues? Why the clubs web site is so bad may be known to the it team. I suspect the it team hasn't actually acknowledged how poor it is, but in any case the head of the it team is responsible. Productivity of the it team must be dreadful. The club's management board should know what is wrong, and what to do about it.

I recommend this guy , he’s very good 

I get alerts from my bank every month or so, warning that the mobile banking will offline for maintenance / update,  usually on a Sunday night.

Thanks for all your responses to my earlier post. 

As I mentioned earlier, I'm not personally responsible for the maintenance of the Club's website on a day to day basis, and generally only get involved in these issues when there is a Major Incident. 

I can't give definitive answers to all of the comments made but I'll try to reply to some of the comments. 

@Cyberyacht - I don't think it's uncommon for an organisation of CAMC's size to use multiple partners to maintain it's IT infrastructure. We, like many others, only have a limited amount of internal resources and require external support in certain areas.

@Oneputt - I can assure you that most organisations with a complex website will need to put their site into maintenance mode at times. Indeed, my bank (Metro Bank) have a 6 hour outage planned this weekend.

@Obbernockle - generally speaking, in IT incident management, the priority is to restore the affected service. Sometimes, this may be as simple as restarting a server. Once the issue is fixed, we'd look at conducting Root Cause Analysis to establish why it happened and put in steps to make sure it doesn't happen again. The current issues with the CAMC website are complex and there are many individual elements that need to be resolved. The investigating teams have been told to restore the missing sites in the UK Club Sites section of the website as a priority. Once these are restored (hopefully within the next few hours) we will then look at the remaining issues and conduct an RCA.

I know my posts won't satisfy everyone on these forums but I'm just trying to share what I can with you, be as transparent as possible and reiterate how seriously we are taking the current issues. 

Some of the teams involved were working on yesterday morning's release (7am start). In my last post, I mentioned that the initial issues were fixed at 2am the following day - with some of those same people involved. Some of those staff are still working on the issues at the moment and will be involved in a 6am release tomorrow, which is a pre-requisite code deployment ahead of the UK Sites Rolling Inventory release next Wednesday. We really are working flat out to get the issues resolved as soon as possible. 

Justin

Thanks Justin, you're all doing your best, much appreciated, what would we do without all this chat on CT?! 

PS My bank has frequent maintenance breaks too, people working through the night to fix and update.

By the way if you come across any excess self raising flour in the works please send some my way...

Cheers, Justin. It’s good to be kept in the picture.

Yes, my bank too closes its website for maintenance. Usually on a Sunday and always with notice.

There's still a problem with booking a club site. I've just gone onto the booking page and selected "Region" and the only one that comes up is Cotswolds. When I try to select a county is come up with "County" but no list of them. If you select Sites in England all one gets is the Cotswolds, and selecting that no list of sites in that region appear. When I try to select a county is come up with "County" but no list of them. However if one uses the Search and Book facility all the regions and counties are listed.