What have they done?

Thank you for coming on and trying to cover up for the mess of the new site ,even site staff are pulling their hair out it seems ,why have it seems the simple way the old system worked been made so much more difficult even trying to check bookings puts you into. the queue as it seems all bookings are now cobbled into one which is not as you say but with everything in one place which is causing the big issue even overseas bookings ?

Ps Since when have CLs been open to non members?

This is a shocking situation the Club have put themselves in. I can't ammend my booking, I need to cancel mine for this weekend. I tried yesterday and failed and saw there were issues. I assumed these would be sorted by today but no.

I have tried the app, but it won't recognise me.

I have tried to phone but unsurprisingly there is a high call demand and I'm told to try later - no option to leave a message.

I have tried online and waited ages. It said my wait time would be 20min but this was way out, much longer. I did get on though BUT THERE WAS NO OPTION TO AMMEND! BOOKING ONLY!

I have tried the site I'm booked with but they are constantly engaged!

So basically no way of contacting the Club. Disaster. How was this not tested beforehand? Hours into this change the problems should have been seen and the system rolled back. I can only assume this is now spiralling. I worked in IT for 20 years, mistakes shouldn't happen like this but there must be a contingency if they do. The fact this is continuing after days is unbelievable. 

You are not the only one. I suspect that because it is the old App it can no longer be used and has been deliberately blocked.

peedee

If you booked as per the original system that worked and was user friendly, then do not bother with the huge queues just be as it is possible we will  not bother and wait for the black mark email when you do not arrive

Just tried the site if this is progress bring back the dinosaur absolute rubbish new site  Why does one have to queue? never had to before mind boggles

How are you supposed to do ANYTHING if you can't log in and only get " invalid_client " 🤔

If we were in the situation of having booked a Site via the old system, but couldn’t make our dates for whatever reason, if I couldn’t access the website to cancel easily, or get through to the Club Site direct via telephone, then I would simply walk away and not worry about cancelling. It’s a situation of the Club’s own making. We tried this time last year, and back in March to contact a Club Site direct, but no one answered. That’s been the situation for months now, and staff at the Sites actually told us they weren’t picking the phones up.🤷‍♀️

Well.I decided to give queue it a chance. Bad move. Having got my email with 'permission to proceed' ,after TEN MINUTES I was not 'transferred to the web site but left hanging'

If the cub wishes,to be,seen more like a business may I respectfully suggest that It behaves like one ,get server capacity that meets,the needs,of its on line users before investing in pods and the like.!  After all, don't most members own a caravan or motor home?

Just tried the events page to find only 3 events listed for April May & June 2022 so I guess there are no events in the future??? Why list old events on new web site??

Just spent an hour waiting, got in, chose site and dates, then filling in all the additional info. After lead passenger wanted name and date of birth of other pax (wife) - cannot type in box, just monthly calendar box pops up, and have to click back a month at a time. To go back to the 1950's impossible so I made my wife just over 18 ;-)) . Pressed next and 403 error all my time wasted and basket empty. What a joke.