What have they done?

I don’t understand why a queuing system apart from the old opening day for booking which no longer exist, I never had a problem booking. So why change it, view your sites, check availability and book all from the same page simple.

Yesterday I waited 3 hours 12 minutes in a queue to book a site, once in this was fairly painless and all seemed well.

However this morning, I tried to check my bookings as I did not receive a confirmation email and after another wait in the queue was redirected back to the booking page.

There does not seem any way to view existing bookings on the new system, it simply redirects to the booking page. I have tried different browsers/ different devices with the same issue

What a waste, at least the old system was functional.

Malcolm

ANOTHER example of the club doing things for the club rather than for the members.

Just like the 'You asked for a deposit system" rubbish, they have now introduced this slow, inefficient booking system that makes it harder to book and almost impossible if you are not on a full size PC.

They never did say how many people "Asked" for a deposit based booking system or how many asked for a booking system revision?

Just another good reason to spend more time in the EU where its cheap and simple and setup FOR the customers.

UNBELIEVABLE!! I spent hours waiting to get on to try and amend a booking then decided just to book an extra couple of days separately. Got to the end and got a message to say I had to ring to say I had a pet!!

What?

Nobody at the club cares about this. I have been trying to contact them to complain about both apps and now the website and all you get is the same stock answer... your feedback is appreciated. The new site is an abomination - why do I have to join a queue just to get the phone number of a CL?!?!?

Time we all started voting with our feet.

When you have a choice of nearly 4000 CL and Club sites and you can’t view in advance to check suitability for your needs before booking in this day and age it’s a bit pathetic. Years ago before the WWW when you had to go to the newsagents to get a. Caravan site directory was more advanced and easier than this shambles.

At least it has brought out some new posters if only for this topic! 

peedee

This is just a joke. Tried to get on to check my exisiting bookings and guess what, they cannot be accessed. Chat line is down and the telephone says they are too busy to take calls. All I can do is book elesewhere and get a couple of 'stroppies' for not turning up. Just imagine if you had deposits hanging on these sites?

I have been a member for almost 20 years and think that the club has gone from bad to worse as it tries to move to a commercial organisation and away from the club ethos.

If this is the way for teh future, I for one am out.

Finally - a successful booking. Think my previous attempt failed as dates I wanted were no longer available by the time I had entered all the additional info now needed.. But system should not throw you out, just return you to date/pitch selection if that is the case.

Also solved the date of birth entry for wife - tap on year in calendar box and it opens up scrolling year selector. But what was wrong with just typing dd/mm/yyyy maybe that works on pc but it doesn't allow it on android tablet. 

I feel sorry for the front of house staff, those at the Sites, those who have to deal with all the mayhem and disgusted customers, those who are fending off negative comments on here, on Facebook, on Twitter, etc…..

Any Business failing so spectacularly at delivering to customers usually has someone very senior out facing its customers, showing support for staff, giving reassurance to fee paying Members. The silence from those at Club HQ, responsible for implementing the changes is frankly deafening.☹️