What have they done?

And wait until there’s no paper handbook😦

This is a UTTER DISGRACE - clearly nothing has been planned or tested properly and the new booking system has been rushed in so the club can gather in deposits from people who want to book for next summer (That was obviously the plan from the moment they stopped us booking anything after May 2023)

Not only is the web site system a shambles but the CAMC app also refuses to work too - if I try and log in I get an error message saying "invalid client". If you check for updates to the app there are none available and if you uninstall and go to re-install you discover that the 'new' app isn't ready either - it will only allow bookings to be made for European sites ... but oh, hang on, it also gives an error as soon as you open it saying "back soon"

Disgraceful, shambolic, embarrassing - the management of the club should be seriously considering their positions having over-seen this project. 

Likewise Tinny - I made a booking for their Kendal site, yesterday - primarily to enable us to take the van to ALV in November, for service.  All done and dusted in a few minutes and for a damn site less (with ACR) than this club's offerings.  Didn't even bother to look at CAMC sites given what is happening at the moment.

I wonder what 'their' estimate of lost revenue is / will be,  as a result of this fiasco.

I think the club have lost the plot, 20 minute queue to view existing bookings so not bothering and will turn up for booked sites with screen shots taken of the original bookings and email confirmations.

Maybe the queue is a result of the multitude of pitch types that can be booked..another waste of time and our money.

Don’t forget there’s the AGM upcoming in October. They might have to allocate a bit more time to dealing with exasperated customers than they usually do. That will eat into the ceremonial backslapping time quite a bit I should imagine.

If it was me, I would definitely want an explanation for the last months of planning, delays, website downtime, poor communications, culminating in the current fiasco, and from those who decided how good an idea it was, rather than the poor souls left manning the lifeboats and dealing with the débâcle.

Be careful what you wish for!

Has this Club, formed with the interests of the members at heart, abandoned this early ethos?

I went on the booking page last night at 7.45pm and went to bed at 10.15pm still in the queue.

It wasn't me who wants holiday plans fixed in stone, it wasn't me who doesn't like choosing a pitch on arrival when I see the layout of the site and the weather conditions. It is me who appreciates being greeted by a smile from a warden after a difficult journey on the M5, and it is me who appreciates wardens allowing earlier arrivals and later departures where they can.

Is this really what members want?

You’ll never guess what I have found🤣🤣🤣 A feedback form for any issues encountered with the new booking system. 

https://survey.alchemer.eu/s3/90487485/Booking-Capability-feedback

Just need to check spelling of fiasco………………🤔🤣

Managed to get through to the booking page after many many hours of trying only to be asked the date of birth of a non lead guest. It wasn't possible to type it in as the calendar popped up. Only way was to go back nearly 70 years a month at a time ! They're having a laugh !

Once upon a time, a Caravan Club member queued for 1 hour 45 minutes to simply check his UK bookings. He was a simple soul and soon, (kidding) he was overjoyed when he was allowed to click on "My Profile" and then on "My UK Site Bookings".

Oh, how he smiled with glee as he looked forward to simply confirming the bookings he had, the joy, the excitement.....and then perhaps, he could even make some new bookings for him and his family.....but then....

Stormclouds gathered, thunder roared and lightning rent the skies asunder as he was banished from the website and  sent back to the darkness and despair of the queue for another period of contemplation and anger. 

Why oh Why,  had he been so foolish? Had he not known that the wicked rulers of the Club had decreed that their new system would show the Members just who was really in charge of "their" club?

And they all lived unhappily ever after.

Sorry about this nonsense but I had to do something whilst I was waiting to get onto the website....

Another frustrated member.

Only a 35 minute wait this morning, managed to get the site and pitch I wanted, ignoring giving my mobile number to the ferry operator, as I'm only going 20 miles into the New Forest. So all OK until it came to making payment, card number details entered, even got a message on my banking app to confirm payment, which I did only for the new system to then tell me that payment was unsuccessful, No Reason Why given. But my banking app shows that the payment has been taken. I now have to wait between 7 to 30 days for the club to make a reversal payment.  Thanks to the Chase Bank team who responded to my chat request within a minute 

So at the moment No Booking and money lost.