What have they done?

Ditto this.

+1👍🏻👏🏻👏🏻. £7billion profit & still double bills🤷🏻‍♂️🙄

Went to check something on the CL I’m staying at tonight and was immediately presented with the queuing page, I’m am number 2000 and some thing!  CLs have never been part of the clubs booking system so why are they in the queue.  What nonsense, it’s back to the book and telephone for me.  What a total shambles 

I too tried to check my uk site bookings but decided not to bother because the queue was so long.  I logged out then decided to look at the site that we have booked to check the directions only to find that I was still in the queue. Why isn't there a "leave the queue " option? I'm sure a lot of people come out because they can't be bothered to wait but if seems that once you try once, your place in the queue remains until you reach the head of the queue and your allocated 20 minute slot expires. Having logged back in I spent a while amusing myself reading all the comments above then found that I had reached the head of the queue so thought I might as well check my bookings. As previously mentioned clicking on the "my uk site bookings" just took me to the booking page. But there was a live chat option so I thought I would try that.  Guess what, there was no one available to chat.  I bet they are all hiding in the loo.

Well they did state that it would be an "experience", but it is not exactly the experience that we wanted! 

I have been with the Club 9 years now and during that time the web site has always been very slow, quite often unobtainable and frankly, very mediocre.  Members complain about it frequently so one wonders why they have not moved to another IT company.  Obviously it would be a big move but other companies must have done so if they were not receiving the service which they required.

If you go in through club sites it still says bookings can be made up to the end of May 23. That is clearly not the case as I made one in August.🤔

However, if I had been releasing the new system I would have trumpeted as loudly as I could with emails, texts, twitter and Facebook that the new system would go live on so and so date, but no new months would be added. This would have given folk a chance to look at the site with relatively few new bookings being made, as most would have been made already to avoid deposits. It would have given those wanting to amend bookings, including checking / changing surface type, a fighting chance of doing so without the site being overloaded.

The additional months could then have been released at staggered intervals to avoid overloading the system. 

I wasn't referring to Nick Lomas. I was meaning the leaders in the I.T. department. However an apology from the top would be welcome, but I'm not holding my breath. 

Hi everyone,

We are still experiencing some technical issues with the launch of the new system. We have instigated a queuing system for members who want to make a UK or overseas booking on the website. We are experiencing high levels of demand so please remember you can now make more than one campsite booking at the same time - no need to make a single booking, and rejoin the queue.

When it is your turn, you will have 20 minutes to make your bookings. The team are working tirelessly to resolve these issues and we apologise for the inconvenience this is causing.

I have just waited 30 minutes to check late availability which used to take me 30 seconds.

I put in Norfolk and get a long list of places [top one the Norfolk and Norwich Hospita] scrolled down to Norfolk UK access the booking form, but nowhere can I find type of pitch required, press enter and the list of sites comes up on the left of the screen with most of the screen taken up by a map of Europe.

And that was just the start...

Yes. Especially your last paragraph.

Given the delays in launching the new system there was obviously, to me any way, going to a much greater pressure on the system than normal. So to alleviate that, release a couple of a weeks at a time.

BUT and it is a huge “but” for the Club, that would have necessitated the Club communicating with ALL members, something they seem very reluctant to do. In any difficult situation communication is key. If people know what is happening they are more likely to forgive/cope with the issues concerned. It is the not knowing, not being given information, that causes anger. I would have thought that any half way decent PR dept would have told them that. it is called damage limitation.