Posted on 11/09/2022 21:23
Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience. The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". 
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Posted on 13/09/2022 08:35 by SteveLEven when you get on JVB the information is not as clear as it could be. There is only a reference number and dates for your sites, no site name. Which when you have a lot of 2 / 4 day bookings for a tour is a little confusing. You then have to view the booking before you get the button to amend it.
Posted on 13/09/2022 09:04 by wedgyIs anyone on here really surprised? The lack of information from the "club" is almost as frustrating as the shiney new website. Hope the site managers will still have time to " prepare the pitches"
Posted on 13/09/2022 09:17
Nope W not surprised at all🤷🏻♂️. The writing was on the wall, they fiddled whilst Rome burned(C&MC), I like that(I love mixing my metaphors). That’s probably why we regulars are not over excited. The lights are on the doors are open but no one is at the wheel☹️
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Posted on 13/09/2022 09:15 by wedgyIn the real world Heads Would Roll 😡
Posted on 13/09/2022 08:28 by young thomasfrom time to time, sh*t happens, and big IT cock ups aren't unheard of...
however, looking at where we (the Club) are at the moment, one assumes that at this time there should be regular (every few hours) 'progress' sessions going on between the IT management and that of the Club to assess the impact of what's happened and to attempt to mitigate the damage.
...which sections of the mess can be salvaged the quickest and get something back online that works and can restore a tiny bit of evaporated customer confidence.
while this is going on (and hopefully there is plenty going on, a few all nighters already pulled, I'll wager...) what's also needed is for CAMC management to step up to the plate and to keep members informed.
surely it's better to admit something is wrong, that there is a plan to fix things, and this is how it's going to be done within this timescale.
This is the least I would expect from a business.
leaving customers dangling with nothing but huge waits and then system crashes is guaranteed to send folk looking elsewhere to confirm their touring holidays.
we might be reaching a watershed moment where the Club is forced to do something it absolutely hates doing....talk to its members.
Posted on 13/09/2022 09:45
Agree with everything you say. However, part of any implementation is Lessons Learned review. It appears they aren't doing this. The last update to the system was a similarly spectacular mess, we lost a holiday because of it. It did settle down and became the system we have just lost and grew to love. They just haven't learnt the lessons of cutover, perhaps phased implementation would have been better, just saying 🤔
GTrimmer
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