What have they done?

This system is extremely poor and immediately needs to be replaced or thrown in the bin. Wait 20-30 minutes for the site to deem it will make me wait is unacceptable. I think a refund of my recently paid membership is in order.

I thought it may be less of a problem this morning,(one can only hope)I only wanted to check my bookings to amend one , which with the system that worked it was straightforward,,now it means joining the booking que;ue WHY?I tried yesterday and have tried again this morning  and am in a queue again? What a complete.shambles ,

I have now booked the ccc site which is next door glad I have not paid a deposit for this club as unless it vastly improves will not bother to cancel my booking

from time to time, sh*t happens, and big IT cock ups aren't unheard of...

however, looking at where we (the Club) are at the moment, one assumes that at this time there should be regular (every few hours) 'progress' sessions going on between the IT management and that of the Club to assess the impact of what's happened and to attempt to mitigate the damage.

...which sections of the mess can be salvaged the quickest and get something back online that works and can restore a tiny bit of evaporated customer confidence.

while this is going on (and hopefully there is plenty going on, a few all nighters already pulled, I'll wager...) what's also needed is for CAMC management to step up to the plate and to keep members informed.

surely it's better to admit something is wrong, that there is a plan to fix things, and this is how it's going to be done within this timescale.

This is the least I would expect from a business.

leaving customers dangling with nothing but huge waits and then system crashes is guaranteed to send folk looking elsewhere to confirm their touring holidays.

we might be reaching a watershed moment where the Club is forced to do something it absolutely hates doing....talk to its members.

Yesterday I was #2730 in the queue. Tried again today #1689. Looks like the club have excelled themselves this time at pi**ing off its members.

The app seems to be working on my phone, in that I can log in and get to the booking section, on a site that I want next week. I didn't try booking though - waiting for the weather!.

Even when you get on JVB the information is not as clear as it could be. There is only a reference number and dates for your sites, no site name. Which when you have a lot of 2 / 4 day bookings for a tour is a little confusing. You then have to view the booking before you get the button to amend it.

This is APPALLING!!
I can understand glitches in a new system but I have never seen anything so bad as this set up - why on earth have management allowed this rubbish to be released.

I am desperately trying to cancel a booking but trying to get into the system has been impossible initially and when in trying to find how to is a mystery.  This will  cost us cancellation fees if delayed further.  I am furious.

This has probably got to be the worst roll out of a new system ever. I think we would all understand if there were a few teething problems but last evening having waited for nearly 2 hours to make a booking ( at one point there 10000 + people in front of me) I gave up. I have, however, now joined the Caravan and Camping Club which took me less than 10 minutes to join and another 2 mins to make a booking. We are very very disappointed with this!!!!!!!!!

Bb I have reported.your oh so true post in the hope that Rowena will step up to the mark and forward it to Whom it may(should )concern

In my opinion the old system worked perfectly fine, all it needed was when it got to the page with a breakdown of cost and total price was a pay deposit section adding into system, as for making all your booking at once it wasn't exactly hard to do on the old system but again this could have been sorted with a simple Do you want to add another booking,

I’ve just been on the new site and found it a bit confusing to find my way around. Out of interest I looked at a site and can find no availability calendar which is what I loved about the old system and which made it far easier than a rival club.