Posted on 11/09/2022 21:23
Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience. The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". 
48 people like this
Posted on 25/09/2022 17:35 by JamsdadUndoubtedly. There seems to be no reason whatsoever for knowing DoB. As a matter of principle I shall enter a nonsense date on all my bookings. I contacted CMHC to get a reason for DoB. Result? message ignored. Hmmm.. Score for responsive, customer focussed approach? 0/10. They don't seem to care about members views.
Posted on 25/09/2022 20:22 by forsythiaI just want to leave a review on a c.l.site, this seems too much to ask, clicked on certified locations and didn't have a clue as to what to do next, please could someone enlighten me, thank you .
Posted on 26/09/2022 06:12
Thing is jvb, the new system is what it is. None of us need training to navigate how it is better than what it replaced, really no point living in the past, learn it and move on.
A lot of members could benefit from this advice instead of keep on moaning. Better to send constructive feedback to HO. (EGH)
peedee
1 person likes this
Posted on 26/09/2022 06:12 by peedeeThing is jvb, the new system is what it is. None of us need training to navigate how it is better than what it replaced, really no point living in the past, learn it and move on.
A lot of members could benefit from this advice instead of keep on moaning. Better to send constructive feedback to HO. (EGH)
peedee
Posted on 26/09/2022 07:30
I do not consider posting comments on this discussion forum as “moaning” , this is a site for discussions, and as such discussing the new booking system is to see if other members are experiencing similar difficulties , which clearly they are , had it been a single member commenting , perhaps it could be considered moaning , but so many adverse comments tell a different story.
Had the club just introduced a deposit system to stop speculative block bookings I would have no problem , it is just having to go through a full booking process just to find out if there is availability , THAT is where the system falls down.
What is interesting is, at last it appears, HQ staff have found this discussion and are now commenting and taking note .
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Posted on 26/09/2022 07:30 by SparkeyrjpI do not consider posting comments on this discussion forum as “moaning” , this is a site for discussions, and as such discussing the new booking system is to see if other members are experiencing similar difficulties , which clearly they are , had it been a single member commenting , perhaps it could be considered moaning , but so many adverse comments tell a different story.
Had the club just introduced a deposit system to stop speculative block bookings I would have no problem , it is just having to go through a full booking process just to find out if there is availability , THAT is where the system falls down.
What is interesting is, at last it appears, HQ staff have found this discussion and are now commenting and taking note .
Posted on 25/09/2022 19:53 by DavidKlyneJK
Unrelated to your post but perhaps you could help with a question.
In the past, if you wanted to leave a site early having paid on arrival you could give 72 hours notice and expect a refund of remaining days. If you went over the 72 hours you would lose one night site fees. What is the situation under the new system and is there a difference if you move to another Club site?
David
Posted on 26/09/2022 08:28
Morning
There's an awful lot of training information and help to guide us along DK but I've found it's more beneficial to advise after an experience using the system. On that I haven't yet had anyone leave early so can't comment on that, but I believe it's similar.Moving to another club site however is fairly straightforward as it was before with no monies lost for the member. Yes there's a few more pages for us to click through and some info has to be duplicated but no big deal.
JK
Posted on 26/09/2022 08:28 by JollyKernowMorning
There's an awful lot of training information and help to guide us along DK but I've found it's more beneficial to advise after an experience using the system. On that I haven't yet had anyone leave early so can't comment on that, but I believe it's similar.Moving to another club site however is fairly straightforward as it was before with no monies lost for the member. Yes there's a few more pages for us to click through and some info has to be duplicated but no big deal.
JK
Posted on 26/09/2022 08:41
We too have recently come back from a site and wanted to extend by a night and the site staff couldn’t make head nor tail as to whether they had available or how to extend my booking? It eventually got sorted, over the following couple of hours, but what a palaver! It’s like The Club thought, ‘we’ve sent out the e-learning to sites and it’s up to them whether they can understand it or not, but it’s there, so get on with it!’ On that ethos, no wonder the paying members are struggling 🙈
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Posted on 26/09/2022 08:28 by JollyKernowMorning
There's an awful lot of training information and help to guide us along DK but I've found it's more beneficial to advise after an experience using the system. On that I haven't yet had anyone leave early so can't comment on that, but I believe it's similar.Moving to another club site however is fairly straightforward as it was before with no monies lost for the member. Yes there's a few more pages for us to click through and some info has to be duplicated but no big deal.
JK
Posted on 25/11/2022 14:41
I am sort of getting to grips with the new system , but one question which does not seem to have been answered , why is DOB required , I would suggest it is nothing to do with the CMC , if it is to do with matching site facilities to the age of the member I am sure the members are able to do that themselves
GTrimmer
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