Posted on 11/09/2022 21:23
Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience. The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". 
48 people like this
Posted on 25/09/2022 17:35
Undoubtedly. There seems to be no reason whatsoever for knowing DoB. As a matter of principle I shall enter a nonsense date on all my bookings. I contacted CMHC to get a reason for DoB. Result? message ignored. Hmmm.. Score for responsive, customer focussed approach? 0/10. They don't seem to care about members views.
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Posted on 25/09/2022 15:40 by SparkeyrjpJust back from a club site , had a long chat with wardens , even they struggle with the system , and can not look at the bookings status of their own site to asess if there are vancancies , if that is so , what chance members !!
Posted on 25/09/2022 17:48
Afternoon
Interesting comment. Now we've had a while to learn new processes etc, it's all pretty straightforward (on sites). It's all completely different to what we're used to, but I would think the staff you mention could do with a bit of help / further training? That help is there, it just needs asking for.
JK
Posted on 25/09/2022 17:48 by JollyKernowAfternoon
Interesting comment. Now we've had a while to learn new processes etc, it's all pretty straightforward (on sites). It's all completely different to what we're used to, but I would think the staff you mention could do with a bit of help / further training? That help is there, it just needs asking for.
JK
Posted on 25/09/2022 18:11 by JVB66After visiting 3 sites since the new booking system was introduced there is an awful lot of training still to be implemented to help site staff to navigate how it is better than what it replaced😠🤫🥱
Posted on 25/09/2022 19:42
Thing is jvb, the new system is what it is. None of us need training to navigate how it is better than what it replaced, really no point living in the past, learn it and move on.
I happen to be visiting the site you're on at present in the not too distant future, I'll have a chat to see if they have the same issues as we have had (and resolved).
JK
1 person likes this
Posted on 25/09/2022 19:42 by JollyKernowThing is jvb, the new system is what it is. None of us need training to navigate how it is better than what it replaced, really no point living in the past, learn it and move on.
I happen to be visiting the site you're on at present in the not too distant future, I'll have a chat to see if they have the same issues as we have had (and resolved).
JK
Posted on 25/09/2022 19:53
JK
Unrelated to your post but perhaps you could help with a question.
In the past, if you wanted to leave a site early having paid on arrival you could give 72 hours notice and expect a refund of remaining days. If you went over the 72 hours you would lose one night site fees. What is the situation under the new system and is there a difference if you move to another Club site?
David
GTrimmer
Caravanner