What have they done?

I am not interested in late availability , I look for specific sites on specific dates ,

To have to make a booking just to find out if there is availability on selected dates is  time and resorce wasting,

and to reply to an earlier quote , is this change for change sake

How else would you do it? You would have to go to the site to have a look regardless of what system was used and surely you haven't actually booked until you have paid.

peedee

I know there has been some comments re CLs up thread but just having a look in an area we wish to visit. Used the map as usual, identified a site, clicked on it, got the summary as usual so far so good. BUT I then wanted a lot more detail including reviews, price etc. I am sure you used to be able to click on the summary to be taken to the full page with all those details. No way of doing that.

To view whole page I had to come out of the Club site, couldn’t find a way to go back, and start again, this time going to search country, county, know the relevant town and search on that. Sheer madness.

I hope CL owners are realising what chaos this is. If it is not improved pretty rapidly then they will suffer.

I was using an I pad, and Club web site.

Simply put the new booking system is not fit for purpose

It's not about (but is partly to blame) the delays in getting to book as a good majority of this would have been down to it going live afer so many different delays getting it ready.

But the system itself is flawed as many areas of it are simply unworkable.

I can't amend a booking but so far have received at least 3 automated messages as to why not.

First being it was a member exclusive task....whatever that means as I was logged in to be able to get to it.

Second, For whatever reason it asked me to again input deails of my family even though it had saved my family details previously.

Thirdly, When inputting the details (again) it asks me for the d.o.b of my children but then does not allow the box to be edited, even though I could alter both mine and my partners,

Fourthly, When attempting to amend again it tells me the accomodation has violated the tow off period rules (which it hasn't) and thats to say nothing of the amount of out of date information on the site, as an example the booking site page says you can make bookings up to May 2023...clearly not correct.

There are many oher examples, the search facilty is utter rubbish, it doesn't do what it says and the list just goes on and on and bloomin on.

To say nothing of my review not being published with no answer from the club as to why, despite my puting up a post in the forum about it.

I've also been on hold to the club (as live chat again isn't working) for 45 mins while writing this post.

I'm sad to say but I think this is to be my final year with the club, there appears little or no support from them, they're implementing rule after rule on their sites that seem to disallow people from enjoying themselves and with what seems like deteriorating infrastrucure and total lack of cohesion along with a poorly constructed website and seemingly no accoutabilty.

By paying my membership/using the faciliies tells the club it's all ok, when in reality it's not, it's really not.

Agreed hja. I am old enough to have a good idea of the layout of the UK in my head but I really don't know for sure which counties Stow on the wold or Fort William are in, for example.

No, the natural way to search is by map.  Zoom your way to an area of interest and select some sites of interest and some of those sites will probably overlap into neighbouring counties.

You are right. The old system took you straight to the detail CL listing but not any more.

It makes me wonder whether those in high places within the Club have ever done any caravan or motorhome touring. Sad to say, I am left with the impression that the Club is not really interested in CLs because they don't bring in enough money.

You are right. The old system took you straight to the detail CL listing but not any more. 

All it needs is a link adding to the summary CL page discovered using "Book a campsite", Why this was not done in the first place does make you wonder but it is an omission which should be rectified and could be done quite easily.

peedee

same as you tried for months to book for next  september by sheer chance my wife looked at the web page to find it had gone live , waited an hour ,got all the way to the check out to be locked out , and had to go back to the start ,finally got a booking two hours later utter shambles  

I should add to this that I did get through to the club after 50+ minutes and

was dealt with as ever in an efficient manner and the amendment was made.

Doesn't alter how I feel but credit where it's due the staff whenever you speak to them (if you manage to get through) always are professional, courteous and efficient, they just seem let down by the walls around them crumbling.

As an aside, I have just been looking a t the C&CC web site and I am struck by how similar they are in layout and functionality.

peedee

Not just the website - the magazines, the sites, the uniforms, the membershit cards, the policies.  As I said a while back look forward to the merger in 2025. (We won't be told until after it has happened).