Posted on 11/09/2022 21:23
Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience. The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". 
48 people like this
Posted on 15/09/2022 14:40 by peedeeYou are right. The old system took you straight to the detail CL listing but not any more.
All it needs is a link adding to the summary CL page discovered using "Book a campsite", Why this was not done in the first place does make you wonder but it is an omission which should be rectified and could be done quite easily.
peedee
Posted on 15/09/2022 20:46
Peedee, anyone needing a CL doesn't need to get into the new booking system at all. The quickest way, as previously is to look under "Find a UK Campsite, click on CLs HERE
Regarding the C&CC booking site you mentioned later I find it totally different and much less complicated. However it also has annoying omissions.
Posted on 15/09/2022 14:14 by JogonSimply put the new booking system is not fit for purpose
It's not about (but is partly to blame) the delays in getting to book as a good majority of this would have been down to it going live afer so many different delays getting it ready.But the system itself is flawed as many areas of it are simply unworkable.
I can't amend a booking but so far have received at least 3 automated messages as to why not.
First being it was a member exclusive task....whatever that means as I was logged in to be able to get to it.
Second, For whatever reason it asked me to again input deails of my family even though it had saved my family details previously.
Thirdly, When inputting the details (again) it asks me for the d.o.b of my children but then does not allow the box to be edited, even though I could alter both mine and my partners,
Fourthly, When attempting to amend again it tells me the accomodation has violated the tow off period rules (which it hasn't) and thats to say nothing of the amount of out of date information on the site, as an example the booking site page says you can make bookings up to May 2023...clearly not correct.There are many oher examples, the search facilty is utter rubbish, it doesn't do what it says and the list just goes on and on and bloomin on.
To say nothing of my review not being published with no answer from the club as to why, despite my puting up a post in the forum about it.
I've also been on hold to the club (as live chat again isn't working) for 45 mins while writing this post.
I'm sad to say but I think this is to be my final year with the club, there appears little or no support from them, they're implementing rule after rule on their sites that seem to disallow people from enjoying themselves and with what seems like deteriorating infrastrucure and total lack of cohesion along with a poorly constructed website and seemingly no accoutabilty.
By paying my membership/using the faciliies tells the club it's all ok, when in reality it's not, it's really not.
Posted on 16/09/2022 09:00
Just been looking on the new app at CLs , it is saying members and NON members allowed, since when, also what’s happened to the site reviews when looking for a site this was one of the most important parts for us, along with pricing which also isn’t there,
Absolutely useless system
Posted on 16/09/2022 09:00 by ThehappycaravannersJust been looking on the new app at CLs , it is saying members and NON members allowed, since when, also what’s happened to the site reviews when looking for a site this was one of the most important parts for us, along with pricing which also isn’t there,
Absolutely useless system
Posted on 16/09/2022 11:34 by Rocky 2 bucketsTHC, I think the idea of non members being welcome is a positive move forward. It hopefully stops so many CL’s either shutting the CL completely or going Private. They all need to make £something🤷🏻♂️
Posted on 16/09/2022 11:49
I don’t think that will be right Rocky to be honest, it’s probably a programming glitch. Never come across a non Member on a CL, but then who knows🤷♀️
I think CL owners would need to be consulted as to which way they would want to go in terms of anyone and everyone. Having used many ex CLs now gone private, most if not all have expanded above the 5 pitch layout. We are happy to use such sites, likewise those CLs that have a private site adjacent.
Posted on 16/09/2022 12:01
If they do intend to allow CLs to have non members then I can foresee quite a lot of current members not renewing membership as this what would be the point if you never visit club sites?
Club would lose a lot of membership income so would be shooting themselves in the foot. Then again....🤔
2 people like this
Posted on 16/09/2022 12:18
So, managed to book a week in Cayton Village for next Aug but can't say the process is intuitive.... but wasn't placed in a queue 
2 adults (members) but it wanted DOB of 2nd person, it took a deposit, 1 only thus far & I received a confirmation email....
I didn't get the option to pay on arrival as per T & C's (see text below copied from email) as things will change as I will probably have grandchildren with.....
(As per your instructions, the balance payment for each stay will be debited the night before your arrival from your payment card ....)
It says you can check your bookings in 'My Bookings' but this still doesn't work on the website from the Homepage or My Profile link.... however it does take you there once you have made the transaction but I can't get back to it after..... it does work on the App.
However, it shows under 'Payment is due for your holiday', your next payment is due on 29th April 2026 
, it shows on both website & app.......
Does this mean the club are offering installment plans 
1 person likes this
GTrimmer
Caravanner