Posted on 11/09/2022 21:23
Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience. The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". 
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Posted on 16/09/2022 11:45 by ThehappycaravannersIf that’s the case what is the advantage of being a club member then, can’t say it’s cheaper club sites because even has a member there not that cheap nowadays.
Posted on 16/09/2022 11:49 by TakethedogalongI don’t think that will be right Rocky to be honest, it’s probably a programming glitch. Never come across a non Member on a CL, but then who knows🤷♀️
I think CL owners would need to be consulted as to which way they would want to go in terms of anyone and everyone. Having used many ex CLs now gone private, most if not all have expanded above the 5 pitch layout. We are happy to use such sites, likewise those CLs that have a private site adjacent.
Posted on 16/09/2022 12:30
I have, & I’ve used CL’s as a non member too. I accept that the ones I used I was never the 5th person always the 1-2 or 3rd. No doubt I was allowed on the CL purely for money/survival. I never understood why CAMC never really promoted CL’s but made rules to stop them making money🤷🏻♂️🙄
Posted on 16/09/2022 13:23
I think the fact Non members can use CLs is one of the many errors in the new system. If it is not then they could lose quite a few members as I believe a survey flaged up quite a few only ever or mainly use CLs. (22 percent) Why pay £56 per year if you do not need to.
peedee
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Posted on 15/09/2022 14:14 by JogonSimply put the new booking system is not fit for purpose
It's not about (but is partly to blame) the delays in getting to book as a good majority of this would have been down to it going live afer so many different delays getting it ready.But the system itself is flawed as many areas of it are simply unworkable.
I can't amend a booking but so far have received at least 3 automated messages as to why not.
First being it was a member exclusive task....whatever that means as I was logged in to be able to get to it.
Second, For whatever reason it asked me to again input deails of my family even though it had saved my family details previously.
Thirdly, When inputting the details (again) it asks me for the d.o.b of my children but then does not allow the box to be edited, even though I could alter both mine and my partners,
Fourthly, When attempting to amend again it tells me the accomodation has violated the tow off period rules (which it hasn't) and thats to say nothing of the amount of out of date information on the site, as an example the booking site page says you can make bookings up to May 2023...clearly not correct.There are many oher examples, the search facilty is utter rubbish, it doesn't do what it says and the list just goes on and on and bloomin on.
To say nothing of my review not being published with no answer from the club as to why, despite my puting up a post in the forum about it.
I've also been on hold to the club (as live chat again isn't working) for 45 mins while writing this post.
I'm sad to say but I think this is to be my final year with the club, there appears little or no support from them, they're implementing rule after rule on their sites that seem to disallow people from enjoying themselves and with what seems like deteriorating infrastrucure and total lack of cohesion along with a poorly constructed website and seemingly no accoutabilty.
By paying my membership/using the faciliies tells the club it's all ok, when in reality it's not, it's really not.
Posted on 16/09/2022 12:01 by WherenextIf they do intend to allow CLs to have non members then I can foresee quite a lot of current members not renewing membership as this what would be the point if you never visit club sites?
Club would lose a lot of membership income so would be shooting themselves in the foot. Then again....🤔
Posted on 16/09/2022 14:05
Agree, why be a member if you can still us CLs as non member.
If all those that say they are leaving and going to the other club do so, then they will encounter the same problem that they 'claimed' they had with this club ie. not being able to get a pitch at the weekends.
This should all settle down when the club have had time to deal with all the inconsistencies and misinformation. Yes it should have been tested better before being launched and they shouldn't have cut off being able to book for next year, that has just added to the problems with the new site. They were holding back so they could get more coffers into the bank with taking deposits. Unfortunately its probably back fired on them as so many members are so fed up with the system they have gone elsewhere.
Posted on 17/09/2022 11:13
And so it goes on .one or two members appear to support the change , do they have links to management by any chance ?
Except those members , there is complete and universal objection to the changes , a simple saying from my work days “ if it aint broke , don’t fix it “ Club management NEEDS to listen to members , it was not broke and did not need fixing . Is the club management actually reading this thread ? their silence is deafening.
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Posted on 17/09/2022 13:47
Some advice when searching/browsing for a CL and looking at the reviews. With advice from another member the best way is to use Google. Type in CAMC - a location and other info such as hook-ups, hardstandings and reviews. This gets you into a list of CL's in the search area chosen. Do not bother with going to the Caravan Club portal as you will NOT be shown a to a list of potential CL's.
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GTrimmer
Caravanner