Posted on 11/09/2022 21:23
Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience. The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". 
48 people like this
Posted on 14/09/2022 21:45 by young thomasTDA, I used the 'show CL' button and all the CLS came up on the map with little price tags against each one. Zoom in or out to show more or less sites.
again, I didn't book...because you can't...and no price details, but I found the website more clunky and slower to respond than trying the same search on the new app which was fine...swap from one cL to another to check exact location etc
also, every cL says it's open to members and non members.
Posted on 13/09/2022 22:59 by young thomasIf you hit the green 'my profile' on the top line it will take you to your details, part of which are 'your bookings'...
Posted on 15/09/2022 00:19
Well partial success with App, I can now get on it without queuing, however the worrying thing is that when I sign out it still shows my Upcoming bookings, Payment is due & several previous bookings..... just doesn't show my membership info.....
When I log back in it switches between App mode & desktop mode all very confusing 
Further edit: logging back in on laptop, from the homepage, my UK bookings it still takes me to 'where would you like to book', if I then click on my profile it still takes me back to the same page.....
No queuing though.....
Posted on 14/09/2022 21:12 by peedeeI am at last back on my trusty desktop with a decent connection and having a more serious look at the recent changes. Gawd, its awful. I haven't tried booking anything, I don't need to but looking at the CL information the Club has made a right pigs ear of it. There is no information on pitch type or whether it has EHU or not. I cannot seem to hide Club sites and just search for CLs either? Where are the directions and reviews?
I also cannot log onto the new App so no idea if that is any better or worse either.
It a shocking reflection on an organistion as large as the Club that they could not get this right before its release.
Frankly I cannot be bothered to report on it further and if it remains a useless as it iappears there is little point in remaining a member.
peedee
Posted on 15/09/2022 07:49
Apologies for the above post, I had expected to find the information all under "Book a campsite" that is evidently not the case. It is all under Find a UK Campsite| > Certificated Locations.
I still cannot log into the new App using an Android tablet.
peedee
Posted on 14/09/2022 21:50 by TakethedogalongThanks YT.🙂It sounds like a poor man’s version of the SearchforSites App. The map was all over the place and very slow to load. I did try and narrow down via the filters. I will have another go tomorrow, see if I can get prices up.
Posted on 15/09/2022 08:56
Well, straight onto the website this morning via a browser on Android tablet. Thought I'd peruse a few CLs but where are the prices, where are the directions, where are the coordinates, and how about the reviews?
Directions are important because so many CLs warn against making a particular approach. Coordinates are important for seeing the exact location on a map and checking the surrounding area. I always look for good dog walking direct from site but others, of course, will have different priorities.
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Posted on 15/09/2022 08:56 by Number14Well, straight onto the website this morning via a browser on Android tablet. Thought I'd peruse a few CLs but where are the prices, where are the directions, where are the coordinates, and how about the reviews?
Directions are important because so many CLs warn against making a particular approach. Coordinates are important for seeing the exact location on a map and checking the surrounding area. I always look for good dog walking direct from site but others, of course, will have different priorities.
Posted on 15/09/2022 09:02
Have a look at wherenext's post in >this thread<
peedee
Posted on 15/09/2022 09:30
As we no longer have a list of price bands, it is difficult to see if there have been any price increases brought in with the new system. However, more obvious are the non facility sites. Sites like Altnaharra were £17 this year £18 next. Now they show as £17.20 and £18.50.
I would think it extremely likely that other increases have been slipped through elsewhere.
Posted on 15/09/2022 09:33
Poorly managed, poorly communicated and poorly executed, complete customer service disaster. But they don't care membership is up and sites are full.
However, wait until the airports are back up and running and maintenance costs start to come in for their units the myth of cheap holidays falls from their eyes and back to Spain they all head.
Us members who have been with the club most of our lives shall no longer be there.
This is not longer a Club it's a business lets face it and they don't give a toss about us.
4 people like this
Posted on 15/09/2022 09:41
Everything that was right with previous web site is wrong with the update,
I was keeping an eye on a particular site with a view to upgrading from a standard hard standing to a fully serviced pitch , previously it was simple to see the availability of all pitches , now you have to make a test booking to find out ,WHY !! Surely it would not be difficult to see the current availability ,so booking dates could be adjusted , instead you have to make speculative bookings to find available dates . Perhaps real members should have been consulted , and run real time tests before the site went live , I get the feeling the upgrade is already unpopular and universally disliked
The new site is over complicated not intuitive, and should be binned ASAP
I knew the booking system was to change , with deposits now required , and support this , as there are far too many speculative bookings made blocking availability ,then cancelled at the last minute .That could have easily been incorporated in the previous web site .
GTrimmer
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