What have they done?

GTrimmer replied on 11/09/2022 21:23

Posted on 11/09/2022 21:23

Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience.  The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". sealed

jrf replied on 14/09/2022 13:54

Posted on 14/09/2022 13:54

Just tried using the site , every time I changed page I was put back in a queue . This queueing system might work for booking concert tickets but its a total disaster for perusing caravan sites . Who has come up with this system , some one on work experience.

 

SteveL replied on 14/09/2022 15:22

Posted on 14/09/2022 11:43 by richardandros

Finally managed to view "My Bookings" - but only by using the new App on my phone.  Doesn't work on my iMac - all I get is the new bookings page with no option to view forthcoming bookings.  That said, the App doesn't say which site has been booked - just the dates - so at least I could confirm that we are booked somewhere in the UK on the dates corresponding to my previous bookings.  I suppose it's safe to assume they are for the sites I booked - but, seeing how this new system has gone I might be fooling myselfundecided

Posted on 14/09/2022 15:22

If you touch on view booking a panel opens up on the Right hand side, which has all the booking details inc site name. 
The App won’t remember me though, like the old one, I have to log in each visit.☹️
Good news is there is no queue to view them at the moment.

Amesford replied on 14/09/2022 16:00

Posted on 14/09/2022 11:10 by Takethedogalong

Amesford. You need to delete the Club App, and then reload the new version, should work then👍

Why are we having to pass on this information🤷‍♀️

Posted on 14/09/2022 16:00

Not sure I want it, to be honest 

Takethedogalong replied on 14/09/2022 20:06

Posted on 14/09/2022 16:00 by Amesford

Not sure I want it, to be honest 

Posted on 14/09/2022 20:06

I fully understand your sentiments. I only reloaded it to get my membership card details up. It’s all I use the App for to be honest.

DavidKlyne replied on 14/09/2022 20:50

Posted on 14/09/2022 07:56 by DennisH

Although I still can't get to my bookings (made on the old system) I'm trying to get directions to the site I have booked and they are not there. Where have the directions gone? The club has always said don't follow satnav use the directions from the club!money-mouth

Posted on 14/09/2022 20:50

The Club always send me an email entitled "Hurray - your pitch awaits!" and you can follow the links to the site directions. Do you not receive these emails?

David

scottie dog replied on 14/09/2022 21:06

Posted on 14/09/2022 21:06

Went on to check for trips for this year and discovered new booking system. Another useless idea from the club. No prices and can’t see if there are spaces available for my dates. Redirected to booking system which is totally useless. Will stick to caravan and camping or private sites. 

peedee replied on 14/09/2022 21:12

Posted on 14/09/2022 21:12

I am at last back on my trusty desktop with a decent connection and having a more serious look at the recent changes. Gawd, its awful. I haven't tried booking anything, I don't need to but looking at the CL information the Club has made a right pigs ear of it. There is no information on pitch type or whether it has EHU or not. I cannot seem to hide Club sites and just search for CLs either? Where are the directions and reviews?

I also cannot log onto the new App  so no idea if that is any better or worse either.

It a shocking reflection on an organistion as large as the Club that they could not get this right before its release.

Frankly I cannot be bothered to report on it further and if it remains a useless as it iappears there is little point in remaining a member.

peedee

eurortraveller replied on 14/09/2022 21:13

Posted on 14/09/2022 21:13

Is the fuss over now? 

 I just now (9 pm) logged in and loaded the new app on my trusty I pad -  instantaneous.

Then thought I would try a dummy booking for a week in 2023. It said I was in a queue - but the queue only lasted two or three seconds - no more  The booking was easy and straight forward - it asked which Club site I wanted, but didn’t  ask for date of birth or mothers maiden name - just type of vehicle and sizes . Then simply offered me prices for different grades of pitch for each separate day in the week in question - gave me a total and invited me to pay..

If I really had wanted that Club site the booking it couldn’t be easier for me. The whole procedure took less than a minute.

And if Iwanted aCL I would just look in the handbook 

Perhaps everything is easier with an app on an I pad than some other sorts of kit 

 

 

heddlo replied on 14/09/2022 21:17

Posted on 14/09/2022 20:50 by DavidKlyne

The Club always send me an email entitled "Hurray - your pitch awaits!" and you can follow the links to the site directions. Do you not receive these emails?

David

Posted on 14/09/2022 21:17

We receive the ‘Hooray your pitch awaits!’ emails.  Also the ‘do not arrive before 1pm as we are getting your pitch ready for you’ - sounds like turning down sheets with a chocolate on the pillow. 😂🤣.  I will question the last one as on this site when customers have left nobody has been to ‘get the pitch ready’ for the new arrival.  

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