Posted on 11/09/2022 21:23
Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience. The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". 
48 people like this
Posted on 14/09/2022 10:37 by TakethedogalongWell at least someone is awake at HQ. There’s an apology regarding problems with the new booking system across on Facebook, apparently it’s not what they designed🤣
That ranks as the understatement of the year!
Posted on 14/09/2022 11:02
A picture says a thousand words YT😁 I fear there’s more experience to come☹️
I really feel for the Site Staff. We had a lovely time last week on a Club Site, far exceeded our expectations as it was a Site we had avoided for a few reasons down the years. It’s very close to us, and is superb for safe cycling, so we said we would go back. But I think we will just drop in rather than book, so much easier. Mid week through Winter months, it won’t be full.
2 people like this
Posted on 14/09/2022 10:37 by TakethedogalongWell at least someone is awake at HQ. There’s an apology regarding problems with the new booking system across on Facebook, apparently it’s not what they designed🤣
That ranks as the understatement of the year!
Posted on 14/09/2022 11:03
I've just been reading the facebook comments where some contributors are less than sympathetic towards not only CAMC but those who need to use the system! I forgot to mention I've received no e mail confirmations regarding my booking whilst others seem to have them. I don't know what the "complete experience" is but mine has been lacking....
Posted on 14/09/2022 10:59 by TinwheelerRowena started another thread on here this morning with the same message. We've not been forgotten, it's just not in an existing thread🙄
Posted on 14/09/2022 10:37 by TakethedogalongWell at least someone is awake at HQ. There’s an apology regarding problems with the new booking system across on Facebook, apparently it’s not what they designed🤣
That ranks as the understatement of the year!
Posted on 14/09/2022 11:06
Last evening, we received confirmation of our one booking 5 times??? along with a link to "my bookings " where you can cancel or amend which of course we need to keep safe as at the moment as that's the only way we can get to see our booking. Let's hope it vastly improves as we are due to renew our membership in February, I also now see I'm not a "valid client" on the phone app what are they doing?
Posted on 14/09/2022 11:03 by brueI've just been reading the facebook comments where some contributors are less than sympathetic towards not only CAMC but those who need to use the system! I forgot to mention I've received no e mail confirmations regarding my booking whilst others seem to have them. I don't know what the "complete experience" is but mine has been lacking....
Posted on 14/09/2022 11:08
It’s the bank account experience that is worrying. I think I saw someone had had a very big deposit taken out, twice😬 This sort of thing could put some folks into an over draught situation quite easily and that could have all sorts of repercussions.
Trustpilot status is falling as well.
3 people like this
Posted on 14/09/2022 11:06 by AmesfordLast evening, we received confirmation of our one booking 5 times??? along with a link to "my bookings " where you can cancel or amend which of course we need to keep safe as at the moment that's the only way we can get to see our booking. Let's hope it vastly improves as we are due to renew our membership in February, I also now see I'm not a "valid client" on the phone app what are they doing?
Posted on 14/09/2022 11:06 by AmesfordLast evening, we received confirmation of our one booking 5 times??? along with a link to "my bookings " where you can cancel or amend which of course we need to keep safe as at the moment as that's the only way we can get to see our booking. Let's hope it vastly improves as we are due to renew our membership in February, I also now see I'm not a "valid client" on the phone app what are they doing?
Posted on 14/09/2022 11:10
You are using the old app, this is no longer valid and a new app (which sort of works) is available at the App Store.
snap!
ps....I think this instruction could be a banner item for CT...loads of folk are trying to use the old app as they don't know there is a new one...I found it by accident. Perhaps Ro could add this to her 'apology' thread?
TDA, could you report this, it might save much hair pulling.👍
1 person likes this
Posted on 14/09/2022 11:08 by TakethedogalongIt’s the bank account experience that is worrying. I think I saw someone had had a very big deposit taken out, twice😬 This sort of thing could put some folks into an over draught situation quite easily and that could have all sorts of repercussions.
Trustpilot status is falling as well.
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