What have they done?

I had a look in at 2am. No queue, but oh what an awful usage experience. Thankful we rarely use Club Sites, but if we do, my preference will be to quickly check (somehow) there are pitches available, then take pot luck and let staff book us in at the Site. But I think it will be a very long time, and an absolute necessity to get a pitch (for an event) before we actually make a booking. I walk away from booking websites like this. More worrying are the errors in payments some folks are experiencing.

How can you take something that was so simple and easy to use, and come out after years of planning, goodness knows how much money thrown at it, and how many staff hours spent trying to fix it, and come up with such a dogs dinner as this? Truly awful booking experience as far as we are concerned.☹️

Well not as bad as some folks experience but still not that user friendly. 

When trying to make a booking, I chose touring, it then wants either location or campsite. 

OK location, Yorkshire. No don't like that, says 'type in a location'   silly me I thought Yorkshire was a location, I expected a list of sites in Yorkshire to appear. No that wasn't the case.

So basicly you need to know exactly where you want to go by campsite name, however when I chose that I got half a dozen sites Overseas 😲 certainly not user friendly and without the site guide difficult to remember where and what each site is called.

The map is so slow its unusable.

More work required me thinks. 

Agree TG. I put in Yorkshire and it didn’t work for me. You have to know name of site you want, type in first three letters and then it comes up out of a huge list, including all the UK and overseas ones together. I had to queue to look at late availability, and it never came up, just the bookings page. So many errors and redirects, shocking to use. 

Bloomin' good job that we no longer get Colours added for the number of 'Posts' performed  ~~ this thread would be a severe drain on the Bank of Englands Reserves !!

Well at least someone is awake at HQ. There’s an apology regarding problems with the new booking system across on Facebook, apparently it’s not what they designed🤣

That ranks as the understatement of the year!

Like Wedgy I have just cancelled my booking in the hope that my bank account will be refunded the extra payment taken from it (booking payment taken twice.) I have complained via "contact us," the phone line is jammed, live chat has been taken off. I have contacted Rowena via report on another thread as another member mentioned payments taken in error.

If other members like myself need to book in real time and are not just trying it out it is extremely frustrating and annoying. I can see the system has settled down but it's obviously been at the expense of banking errors etc.

We only needed a one night booking but available pitches were limited so I hope we haven't missed out if I try again later on.

I noted at the bank that pending payments can take up to four days to be verified by retailers. 

So bookers beware, check everything including your bank accounts!

Oh dear, how could things have gone so badly wrong ?

Come on CAMC , get it sorted quickly before we go elsewhere.

I cannot believe what’s been done. After queuing just simply to look at some CLs then finding an awful website that doesn’t even tell you if the site has hard standings or electric hookups…..are you kidding me?????

CAMC please sort this out. You have screwed up big time. At least reinstate the old website until you can undo this mess. This has got to be one of the biggest cock ups in the clubs history. You will lose a lot of money and a lot of sites are going to lose a lot of business!!!

Does this mean....'it wasn't our fault'...'the IT bods built it wrong'...'the customers are never right'...'there's more EXPERIENCE to come'....

we always used to have a chuckle at this old IT cartoon....old habits, I guess😉

I have tried and given up as I only wanted to check,my bookings 

It seems it is not just based on what is said the "success of the over seas booking system

But a lot of the overseas system has been used including information that is only relevant to that system which is not needed for a UK based booking system!

And not to give the site name when trying to look up your bookings is beyond belief 

Als I noticed that according to CLs they are now available for non members?