Posted on 11/09/2022 21:23
Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience. The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". 
48 people like this
Posted on 14/09/2022 11:10 by young thomasYou are using the old app, this is no longer valid and a new app (which sort of works) is available at the App Store.
snap!
ps....I think this instruction could be a banner item for CT...loads of folk are trying to use the old app as they don't know there is a new one...I found it by accident. Perhaps Ro could add this to her 'apology' thread?
TDA, could you report this, it might save much hair pulling.👍
Posted on 14/09/2022 11:16
I have to say first experiences of the new system is an absolute disaster but hopefully they will get it fixed and we can all get to grips with the new format.
Every time I try to view my bookings I go into the queue, and it takes me to the bookings page. If I press My Profile, I then re-join the queue. Round and round we go.
The app for me doesn't work properly as, if I try to view my digital card it asks me to join the club.
If I try to view my bookings, I have to login several times (even though I have ticked the box to remember me) before it works then when I press "My Bookings" I then have to join another queue and wait for it to show then join another queue after I press view bookings
Bookings need to be simplified or streamlined. :-
No need for my date of birth or my wife's. They already have my details. If I'm towing a caravan, it doesn't need my car length as they have my car details including registration.
Make the system simple.
Hopefully we can get back to normal soon and make it a more pleasurable experience as it has been in the past.
Posted on 14/09/2022 09:52 by nicho777Oh dear! I expected there to be a wait due to a high number of members trying to book after the site has been down for June+2023 bookings. It took some time but eventually got through. All I wanted to do was check that my site bookings were still intact, but then the fun started. I had two bookings detailed, no site names given, and for dates in May 22 (!) which I never had, and one in November 2022, again unnamed site and for a booking I have never made! However, the bookings that I have made, and confirmed by email, are not there!! I have no idea what happened to my bookings, but cannot be bothered to investigate further at this time👎
Posted on 14/09/2022 11:23
It seems almost everything, Sites, late availability, my bookings, etc… are linked into the queuing system, so whilst there are some wanting to book a Site, many others just want to browse, check their details etc….. and the system cannot cope.
Best thing at the moment, unless urgently need to book is walk away from this website or use another to browse🤷♀️
Posted on 14/09/2022 11:10 by young thomasYou are using the old app, this is no longer valid and a new app (which sort of works) is available at the App Store.
snap!
ps....I think this instruction could be a banner item for CT...loads of folk are trying to use the old app as they don't know there is a new one...I found it by accident. Perhaps Ro could add this to her 'apology' thread?
TDA, could you report this, it might save much hair pulling.👍
Posted on 14/09/2022 11:33
They issued a Tweet about an hour ago sincerely apologising and saying "this is not the complete experience we have designed. Please be assured our IT and Technical teams are working extremely hard to resolve all of the issues as soon as possible".
They can't even sort the speed of this website out never mind anything slightly more difficult.
What about members who don't subscribe to social media. There shoud be a big banner across the home page on the website.
It's interesting that the Community Manager hasn't said anything. Probably too embarrassed.
5 people like this
Posted on 14/09/2022 11:43
Finally managed to view "My Bookings" - but only by using the new App on my phone. Doesn't work on my iMac - all I get is the new bookings page with no option to view forthcoming bookings. That said, the App doesn't say which site has been booked - just the dates - so at least I could confirm that we are booked somewhere in the UK on the dates corresponding to my previous bookings. I suppose it's safe to assume they are for the sites I booked - but, seeing how this new system has gone I might be fooling myself
Posted on 14/09/2022 11:33 by mbee1They issued a Tweet about an hour ago sincerely apologising and saying "this is not the complete experience we have designed. Please be assured our IT and Technical teams are working extremely hard to resolve all of the issues as soon as possible".
They can't even sort the speed of this website out never mind anything slightly more difficult.
What about members who don't subscribe to social media. There shoud be a big banner across the home page on the website.
It's interesting that the Community Manager hasn't said anything. Probably too embarrassed.
Posted on 14/09/2022 12:45
Just received an email suggesting ibook a caravan maneuvering course with the "club" if i cant make successful bookings i won't need any maneuvering skills !! Still no response regarding my 2 X £365 duplicate deposits or why I got 21 emails for one cancelled booking.
I wonder if they dhoul try "turning it off and then on again "😄
3 people like this
Posted on 14/09/2022 13:43
So just tried booking a site and when I got to the end it said that once I had confirmed my booking I then had to ring the club to book my dogs on!!! Why??? We have never done this before and they are supposed to be so welcoming to all dogs. I abandoned the booking.
GTrimmer
Caravanner