Posted on 11/09/2022 21:23
Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience. The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". 
48 people like this
Posted on 14/09/2022 07:56
Although I still can't get to my bookings (made on the old system) I'm trying to get directions to the site I have booked and they are not there. Where have the directions gone? The club has always said don't follow satnav use the directions from the club!
Posted on 13/09/2022 22:28 by KasspaRegardless how I try to do it, I still get put into a queue for UK & Overseas bookings.....
Have just re - installed app on my phone & get the same message.....
Posted on 14/09/2022 07:58
I've had the same experience as you; tried to go into My Bookings via My Profile on the website (after having to queue of course), but it doesn't show bookings, it takes you straight to make a new booking, which I don't want! All I want to do is check the 2 bookings I've made (on the old system) but that just isn't possible, it keeps taking me to the booking page, how utterly frustrating.
And as for making a new booking - no way will I be paying any money into this shambles of a system. I've said before that i have real concerns about any payments made into this system and from reading the experiences of some posters it doesn't instill any confidence. Somebody posted that 2 lots of money was debited for the same bookings.
Until the system is running how it should I won't trust it with any of my financial details.
1 person likes this
Posted on 13/09/2022 23:28 by young thomasOk, no queue now (hardly surprising) got straight in and site is able to perform much more like it should. I could have easily and, unbelievably, quickly made a booking....
im using the new app which, unfortunately, only works in portrait mode which means the googlemap area takes up much of the screen, overlapping with the booking panel...each can be scrolled out of the way but a landscape option would be useful.
same enquiry now on webpage opens in landscape (or portrait) on this iPad and seems much more user friendly....
also tried app on iphone, as less room on screen, landscape only, shows either map or list of sites.
amazingly, they all seem to work!
someone's either been working hard to resolve the issues, unless it really was just pressure of users, in which case there was no real stress testing.I know what it's like to be on the wrong end of baying customers but the work done in the past 2/3 days should have been done weeks ago...
CAMC might just have ridden the storm (Liz Truss?) and may have come out the other side...I hope so for all those needing the system now...lots of frustrated bookers about...
I'll be interested to see how it performs in the morning with more folk about...
Posted on 14/09/2022 08:09
Tend to agree. Although I had amended and made bookings which were a bit fraught, first thing this morning when it was quiet I had a better look around. Agree re the App, a landscape facility would be better, particularly on a pad. Either that or the facility to slide the size of the map, on my iPad it was all or nothing.
I would also like the facility, as before, to just go to a month and see availability. You can do it by putting specific dates in, but even then it is far from clear as the full dates are just blank of price and not coloured orange as before. Plus please can we have site names on my bookings without having to click on individual booking references / dates.
Clearly they need to sort out the overcharging issue and lack of confirmation emails, as well as the access issue. Even first thing there was a short queue. It seems every time the club release anything members are the beta testing, which just isn’t professional. Combine that with the total lack of communication and you have the ingredients for the perfect storm that has occurred and lots of dissatisfied customers.
1 person likes this
Posted on 13/09/2022 22:15 by GrandpaGrahamIt gets even worse. I have just tried to amend a booking I have for Sandringham Park in November from 8 nights to 6 nights. The quoted cost for less nights has increased, yes increased, from £220 for 8 nights to £243 for 6 nights. Surely this cannot be right. To make sure that this is not a one off blip I tried a similar exercise for another booking to reduce from 5 nights to 3 and the reduce nights were quoted to be dearer than 5 nights. Has anyone else had a similar experience on trying to amend previous bookings ?
Posted on 13/09/2022 23:28 by young thomasOk, no queue now (hardly surprising) got straight in and site is able to perform much more like it should. I could have easily and, unbelievably, quickly made a booking....
im using the new app which, unfortunately, only works in portrait mode which means the googlemap area takes up much of the screen, overlapping with the booking panel...each can be scrolled out of the way but a landscape option would be useful.
same enquiry now on webpage opens in landscape (or portrait) on this iPad and seems much more user friendly....
also tried app on iphone, as less room on screen, landscape only, shows either map or list of sites.
amazingly, they all seem to work!
someone's either been working hard to resolve the issues, unless it really was just pressure of users, in which case there was no real stress testing.I know what it's like to be on the wrong end of baying customers but the work done in the past 2/3 days should have been done weeks ago...
CAMC might just have ridden the storm (Liz Truss?) and may have come out the other side...I hope so for all those needing the system now...lots of frustrated bookers about...
I'll be interested to see how it performs in the morning with more folk about...
Posted on 14/09/2022 07:15 by OneputtCAMC might just have ridden the storm (Liz Truss?) and may have come out the other side...I hope so for all those needing the system now...lots of frustrated bookers about...
What precisely has the club booking system got to do with politics?
Posted on 14/09/2022 08:23
Nothing, it was a joke, a play on Liz's words....which was perhaps why you didn't spot it😉
the new PM felt we would all 'ride out the storm....' in her maiden speech.....
What a dull place CT is.....never mind, back to moaning, I guess...I'll endeavour to try and remain as sombre as possible.
have a lovely day.
3 people like this
Posted on 14/09/2022 08:20 by peedeeThanks for the heads up, good to know. I amnot in a position to check out any of the new systems at the moment.
peedee
Posted on 14/09/2022 08:33
Due to the system taking two payments out instead of one for my booking I have had another look at the site. I finally retrieved "my bookings" but am loathe to cancel the one which has caused the banking problem. I have notified my bank and I'm awaiting a reply from CAMC.
I have been reading some comments on here that are quite frankly irrelevant and time wasting. People's actual experiences are relevant and I hope those of us who haven't had a good experience will receive answers.
Posted on 14/09/2022 08:33 by brueDue to the system taking two payments out instead of one for my booking I have had another look at the site. I finally retrieved "my bookings" but am loathe to cancel the one which has caused the banking problem. I have notified my bank and I'm awaiting a reply from CAMC.
I have been reading some comments on here that are quite frankly irrelevant and time wasting. People's actual experiences are relevant and I hope those of us who haven't had a good experience will receive answers.
Posted on 14/09/2022 08:52
The title is-‘what have they done’ GTrimmer said it all & others are relating their experiences your denigration of their personal experience is unwarranted. Just because you have lost money does not make other folks experience ‘irrelevant’. That is unfair.
6 people like this
Posted on 14/09/2022 07:15 by OneputtCAMC might just have ridden the storm (Liz Truss?) and may have come out the other side...I hope so for all those needing the system now...lots of frustrated bookers about...
What precisely has the club booking system got to do with politics?
GTrimmer
Caravanner