What have they done?

Can anyone tell me how to get into "My Bookings" please?  I have been trying on and off all day with no success and need to make amendments.

We tried to find bookings all last night and today, then I downloaded the app and there was a heading of booking on the main page, everything is there, if that is any use

Not at all happy with the booking system. What was wrong with the old system? It has worked so well for members for such a long time. I wish to check availability before I decide to book. Surlely the new booking process should come after you have researched the site you wish to stay on having checked the availability for the period you wish to stay. In my opinion there was nothing wrong with the old system. Plus, why is there now a need for a deposit to be demanded. Why has the new system not been explained to members prior to its introduction.

A member since 1987

It gets even worse. I have just tried to amend a booking I have for Sandringham Park in November from 8 nights to 6 nights. The quoted  cost for less nights has increased, yes increased, from £220 for 8 nights to £243 for 6 nights. Surely this cannot be right. To make sure that this is not a one off blip I tried  a similar exercise for another booking to reduce from 5 nights to 3 and the reduce nights were quoted to be dearer than 5 nights. Has anyone else had a similar experience on trying to amend previous bookings ?

Downloaded the new App again. I had done before to get my cards into my wallet on my iphone, which it had the facility to do. I then Deleted User it because at that time it only covered European destinations and ferries which I had no intention of booking. It now also covers UK sites, although there is no mention of this on the blurb in the App Store, or on the opening page of the App when loaded. However, if you do a search the option of UK sites comes up and seemed to work well, although I didn’t follow through with booking as I had already completed what I wanted on the web site. There was still the dreaded Q but apart from that navigation was easy and I could also access my bookings.

The question is why haven’t we been informed that we need the new App, rather than just an error code wouldn’t it have better to pass on this information when you tried to access the old App.

Not sure if the two sites you mentioned were included in the midweek discount offer but since the new booking scheme came into being, the offer has been scrapped. 

This could possibly be the reason for the price discrepancies.

Regardless how I try to do it, I still get put into a queue for UK & Overseas bookings.....

Have just re - installed app on my phone & get the same message.....

I did a trial booking. On the page before payment it said ring to add a pet, one number for uk sites another for European sites.

is this new? We don’t have any pets, so just curious.

I also notice a £1 differential between grass and hard standing.

I'd leave them as is & amend when I get to the site, at least you'll keep the current/existing  prices & if you cancel a couple of nights giving 72 hours notice you won't pay for any cancellation, normally 1 night.....

On the website, Log in then go into your Profile, scrowl down to UK bookings, if you have any that's where they will be.