What have they done?

Just managed to get into My Bookings, had to queue for probably less than 10 minutes. Quite liked the new interface although odd that you have to drop down the menu on the right to see what site the booking refers to? Give it a few days and things will calm down and I am sure it will be a lot easier. BTW this using my laptop. Have downloaded new App onto my phone but it seems not to be letting me in using my regular email and password. Might just be down to how busy the site is?

David

TG, thanks. I managed that too...but changing from one 'function' to the next, puts you back to the queuing page....than a stutter while it checks it's still you, and then allows you back in...weird.

also noticed that, when selecting a CL, it says open to members and non-members....same on another CL. That's certainly not correct. 

I waited so long to get into the site,that when I did get through,I got the receptionist at my doctors.

i have just tried to look at my bookings as i go to southlands  iow on Thursday, waited the time to get in the queue got through but i can't get to my bookings, anyone help, i cannot ring the club as i am deaf.  Dave

Thanks for that David, I only had 1 booking so knew where it was but did think that it might be a bit awkward if no site name was on it. I was using my phone so it might look better on a laptop. 

This new system is not fit for purpose. I work in IT management and performance and end user experience has not been considered. I can only guess the person who was in charge of rolling this out has another job waiting with another well known camping site and looking to bring customers over, as I’m guessing a lot of people will not wait the ridiculous waiting times and book elsewhere. I also don’t understand why I’m waiting in a queue to view my own bookings, is everyone wanting to see my bookings….. My suggestion to the Caravan Club is rollback to the old system and only launch the new system when it is fixed, performance has been tested and system is fit for purpose, otherwise you will lose a lot of customers.

See my earlier post of how I did it. 

I posted many pages ago about my concerns in relation to deposits on the new system. This post confirms my concerns. Frankly, it doesn't surprise me in the least that deposit payments appear to be messed up too, along with the whole booking system. Blaming it on too many people using it is an insult to our intelligence IMHO.

As the saying goes: if it ain't broke, don't fix it.

Waited 3 hours last night to get on to check our booking in a few weeks .... can't find it and new system just keeps directing me back to make a new booking.  Really not happy with it . Can not work it , awful .....

For info, it took best part of 9 hours from eventually managing to make a booking thus morning till receiving confirmation  email. And now I can see my booking on the site after queuing.⁷

Also noted while progressing the booking it gave one booking ref no, after payment went through it flashed up a different booking ref for a few seconds then moved to a new web page before I could note it. The latter is the booking ref that appeared on the (eventual) email.

I noticed like me someone else commented on why need for date of birth for other party members - firstly why, and as I commented earlier inability to type it in as calendar box pops up. As I eventually found you can click on year on left hand side to change year, but why no option to just type in?

Amateur amateur amateur springs to mind, as does why change a system that worked ??reasonably?? well to this abomination.

There also seems a disconnect re payments, I opted pay deposit and remainder day prior arrival. But some places say pay on arrival others say day before. Inconsistent and again very amateurish.

Will be checking my bank statement tomorrow to see what has actually been taken