Posted on 11/09/2022 21:23
Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience. The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". 
48 people like this
Posted on 13/09/2022 19:13
I too have a deposit pending in my bank account. I also have a screenshot of a booking ref that appeared. The booking is for Thursday or supposed to be. It's at a site 2.5 hours away. Without sight of our bookings and no email conf not sure whether we go or not. Have phoned the site a couple of times and left a message but no call back as yet.
What a shambles !
Posted on 13/09/2022 18:50 by brueIt looks like the club has banked rather a lot of our money, the same has happened to me and no doubt others. I will expect a prompt response as this is a very serious development, I have reported this, it might be good if you report it too. I have contacted my bank to report the systems failure on the club site and I'm hoping I can cancel one of the two payments pending.
I noticed the web site retained my previous effort to make a booking and I cancelled the details before proceeding further.
Until now I gave the club the benefit of the doubt but this is a serious matter regarding financial transactions.
Posted on 13/09/2022 18:14 by young thomasYou need to download the new app from the App Store...the old one causes the same error for everyone.
Posted on 13/09/2022 19:45 by Justus2Thanks for the info 😊 downloaded the new app and have still to wait in the queue but can view and amend bookings... I must have missed the msg from the club telling everyone that there was a new app.. 😂
Posted on 13/09/2022 19:49
Yet another example of how atrocious the Communication Dept are doing (or not) their main job.
It has been awful for quite some time yet the "Club" insist on making the same mistakes ad nauseam.
If the Head of that dept had been working in my business he/she would have been sacked for incompetence a long time ago.
5 people like this
Posted on 13/09/2022 19:52
Now that queue times have reduced thought I would look at a couple of sites we were considering. But can’t get to view them. Try to select a place, press search and back in a queue. Once I had done tab a couple of different ways with same result I gave up.
Posted on 13/09/2022 19:54
Finally just found out that a new app as required. Hate the fact that i can’t just view my bookings without waiting in the booking queue. I can’t just look at a campsite anymore. Always seems to take me back to join the queue.
Made two bookings on the new system but no emails yet whereas they used to come straightaway before.
Personally, something is lacking in the communications department or, should I say, the lack of communications department.
Posted on 13/09/2022 20:09
I managed to get to see my upcoming bookings, after the obligatory wait.
”Network error: Response not successful: Received status code 502
@https://bookings.caravanclub.co.uk/_next/static/chunks/d37ec4be52e0d55b1099dcbdbf399011b9e66a45.edac76e321fbeeb85c5b.js:1:360390 @https://bookings.caravanclub.co.uk/_next/static/chunks/d37ec4be52e0d55b1099dcbdbf399011b9e66a45.edac76e321fbeeb85c5b.js:1:360448 @https://bookings.caravanclub.co.uk/_next/static/chunks/d37ec4be52e0d55b1099dcbdbf399011b9e66a45.edac76e321fbeeb85c5b.js:1:352833 a@https://bookings.caravanclub.co.uk/_next/static/chunks/d37ec4be52e0d55b1099dcbdbf399011b9e66a45.edac76e321fbeeb85c5b.js:1:351704 promiseReactionJob@[native code]”
Yeah, really helpful.
Posted on 13/09/2022 20:20
Well what can I say . Trying to look at my booking to find out that you have to be in a queue to book and look at your booking. This is the biggest mistake they have made. Why would you charge something that was perfectly fine. They is a old saying if it's not broken don't fix it . Very disappointed and I think they will lose customers as I'm sure they don't want to waist there time queueing.
2 people like this
Posted on 13/09/2022 19:13 by QuantoxI too have a deposit pending in my bank account. I also have a screenshot of a booking ref that appeared. The booking is for Thursday or supposed to be. It's at a site 2.5 hours away. Without sight of our bookings and no email conf not sure whether we go or not. Have phoned the site a couple of times and left a message but no call back as yet.
What a shambles !
GTrimmer
Caravanner