What have they done?

Well what a shambles.

Queue not bad this morning, only a few minutes BUT...

Booking a full service pitch, 5 nights, at New Forest for next week.

1st attempt, system accepted the 5 nights, but then bombed out when I tried to progress.

2nd attempt, none available.

3rd attempt, 5 nights available at "dates" page, 5 nights green on calendar. Progressed eventually to "place booking" and through to "basket". Basket doesn't show what you have booked, only the price; which didn't seem right as too low for the 5 nights. Clicked "edit" to take me back to view the booking. It had only booked 4 nights. Cancelled and tried again. No nights available.

Tried phoning. Sorry, unable to take your call as too busy - I wonder why?

Gave up and booked elsewhere. Well done C & MC.

You should know that humour has no place on CT .... 🙄🙄

That difference in price suggests the higher one is including a non member supplement for some reason which is £13 / night, a perfect match.

Well, I managed to successfully make the bookings I want for next summer so I'm happy with that. I waited until the booking hysteria had calmed down and I could access bookings without eternal waiting.

It all functioned properly. We really appreciate the club and the sites are great, we really like serviced pitches as they work best for our caravan set up and the club has the best offerings in this respect.

However, we did have one issue. The first booking I made I tried to book 3 sites at once and with rushing to finish by the 20 minute time limit I made a mistake on the 3rd site in the booking. I managed to go back and cancel that 3rd site within the booking, but rather than the deposit for that site being refunded, it was added to the deposit for the other 2 sites in the booking, so there is now a smaller balance to pay. I then rebooked the 3rd site as a separate booking, which was fine.

However, I now have more than a 25% deposit for those 2 sites in one booking. I totally understand why the club have introduced deposits and am not objecting to paying one, even though it does make plans a bit less flexible, but I can live with that.

What I want to know is, if something outside my control happens and I have to cancel or change plans within that last 21 days before the trip, would I then lose the whole deposit for the multi site booking, including the 25% of the one I cancelled straight after booking? Or would I only lose the 25% of the ones I cancelled late and would the remainder of the deposit be refunded?

If the whole deposit is kept if any part of the booking is cancelled within 21 days of the trip, it totally puts me off doing a multi site booking. This is not clear in the terms and conditions and would be useful to know for future bookings.

Agreed, total bunkum!! Unable to book anything, I'll try the other Club.

I cancelled a booking last night I checked my emails this morning and starting at midnight untill 03.00 I have 21 emails confirming cancellation with a booking reference from the new system which doesn't relate to the original reference and a pdf which doesn't show the site or dates cancelled but does show  a balance of £0. Quite Amazing 😡

OMG this new site is AWFUL!  

Queue not bad this morning so I thought I'd have a go. First choice entered dates and name; then just left hanging...clicked about a bit...nothing.  Thought, I'll see what this COMPARE button does...all is revealed.. your site is FULL!!.   What happened to the availability calendar? We are flexible and could shift dates slightly to fit, but oh no you just have to guess at what might be available, oh and you get sent back in the queue.

So undeterred, I'd have another go for a different site. After a few false starts back in the queue got all the way through to the end, entered my card details then got 'an unexpected error'!! Back in the queue, checked my bookings - it's not there.  Checked on line banking, they HAVE taken the money!! Now hanging on the line to speak to them, guess what, they're busy!!!

Won't be renewing my membership next year, they are shocking in the way they treat their customers.

Oh dear!  I expected there to be a wait due to a high number of members trying to book after the site has been down for June+2023 bookings. It took some time but eventually got through. All I wanted to do was check that my site bookings were still intact, but then the fun started. I had two bookings detailed, no site names given, and for dates in May 22 (!) which I never had, and one in November 2022, again unnamed site and for a booking I have never made!  However, the bookings that I have made, and confirmed by email, are not there!!  I have no idea what happened to my bookings, but cannot be bothered to investigate further at this time👎

Only 1 minute wait this morning, went on to make a booking. 

Poolesbrook site, got dates OK, price OK, no difference between awning and none awning. 

I selected 2 adults, I didn't select the option of a guest as we are both members so didn't have to give any other details. 

Proceeded to book, all ok

Selected quick book rather than basket option, didn't happen it put it in the basket anyway. 

Backed out of booking as it was just a trial to see how it worked.

Details for Poolsbrooke are wrong, it states 85 pitches (13) hardstanding, from what I remember ALL the pitches are h/s certainly on choosing pitch type there wasn't any grass to choose. 

All in all it wasn't to bad but I didn't go through to pay. 

 

The user and all related content has been Deleted User