Snagging list for new booking system

wedgy replied on 22/09/2022 11:00

Posted on 22/09/2022 11:00

Following on from the introduction of the new booking system I think it would be valuable to list suggestions that could be implemented to improve the user experience of the new system. I very much hope at least some of these will be acted upon. 

wedgy replied on 22/09/2022 11:02

Posted on 22/09/2022 11:02

Starter for 10 😁

Add the site location to the list of forthcoming bookings without having to open up each date in turn 

billnk replied on 22/09/2022 12:17

Posted on 22/09/2022 12:17

This is possibly a 'wish list' rather than a true snagging list:

  • colour code the calendar so that 'full' nights stand out more
  • remove the need to state car length
  • remove the requirement for other person's dob (apologies if this has been done, I've only made 2 bookings in the early days)
  • only have one area to tick 'accept T&C' (my memory says I had to do this twice)
  • make the standard default position for 2 adults to give a better reflection of price against other campsite providers
  • choice of 'campsite' to be restricted to UK club sites only.  Further radio button to be added for 'CL' and their associated names in alphabetical order

I will try another booking later on and if there's other suggestions I'll come back and edit this post.

Whilst these are my suggestions, appreciate that others may disagree.  Perhaps we need a grid of the suggestions (using just a sharp description) then contributors could vote if they like them.  This would be a crisp data sheet for the developers to use rather than a lot of posts where they have to fish out the idea???

DavidKlyne replied on 22/09/2022 12:41

Posted on 22/09/2022 12:41

This is an observation of the system which I have not used yet to make a booking. 

1. Can the drop down menu showing Club sites in each region (as per the old system) be incorporated into the new booking system front page. It was far easier to be able to see sites, say in East Anglia, rather than remember the exact name of the site. This would solve the problem of having UK and European sites mixed together.

2. Move the Help and FAQ's button as it blocks other information. 

These comments apply to using Windows 10 with a Chrome browser.

David

Hja replied on 22/09/2022 13:22

Posted on 22/09/2022 13:22

Sort out the CL section so that when you use the map to locate possible sites it is easy to click through to FULL site page. This used to happen from the summary info. From memory a click on the summary info took you into the full page on a different tab so you could easily return to the map to select another possible site.

The summary info that you get via the map should include whether ehu is available and whether grass or hard standing pitches.

D of B should not be asked for with uk sites. Other providers don’t ask for it. 

Once you clarify that vehicle being used is one registered in profile, no more info should be requested.

Hja replied on 22/09/2022 13:28

Posted on 22/09/2022 13:28

If you sort for sites that Motorhome friendly, it finds none at all!

replied on 22/09/2022 13:38

Posted on 22/09/2022 11:38 by wedgy

Late availability search similar to previous system. 

Posted on 22/09/2022 13:38

The user and all related content has been deleted
near Malvern Hills Club Campsite Member photo by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook