Posted on 29/07/2022 13:46
I’ve heard of a few people who have received texts just before their booking start dates reminding them of the 1300 arrival time. I’m told the wording makes it clear they will be turned away if they arrive early. This is in addition to the usual booking reminder emails.
I’m wondering if CAMC is taking steps to curb early arrivals. Has anyone here received a text?
Posted on 02/08/2022 14:31 by brueBasically the instructions to turn people away before 1pm is open to misinterpretation and is a poor customer care decision. It should, if used, relate to sites only where there is a safety issue involved. I don't know who made this decision but I see nothing wrong with a few arrivals waiting. These problems stem from letting people in too early previously. There is no reason to open the office until 1pm to new arrivals.
Reading through comments on here and also reviews some inappropriate actions are taking place eg sending vans down to the Dart ferry at Hillhead. This is a management decision (not on site) and I think it needs reviewing. Taking it to extremes if there is a roundabout outside a site entrance I presume vans could be directed on a circular course for ten minutes or so?!
If we arrive at a site five minutes early and there is room to wait we would expect to do just that as previously. If we arrive half an hour early, which we have done by mistake in the past I would expect the same. If I understood there would be no admittance till 1pm I would wait accordingly. There should be no need for site managers to engage further until 1pm unless there is an unforseen problem.
CAMC needs to get across the no admittance till 1pm in a customer friendly way on site without resorting to the present tactics.
If a site has no waiting or queuing room this must be clearly stated on booking. General arrival details just won't do, site specifics are very important.
Posted on 02/08/2022 15:08
Again in allowing owners to wait at the entrance untill 1p.m. where do you draw the line, 10 mins, 30 mins, 120 mins, 180 mins. think you get my drift. There has to be decision at some point as to when to tell early arrivals to go away and come back after 1pm. There will always be those who want to be first in the queue.
peedee.
3 people like this
Posted on 02/08/2022 15:19
A standard approach is needed as people will not distinguish between sites with waiting space and those without. There would be the excuse of the warden at the last site allowing them to park and wait and bad feeling ensuing when the warden at the current site says "not on this one".
2 people like this
Posted on 02/08/2022 14:56 by eurortravellerMy wife is going to the hairdresser tomorrow but hasn’t had a pre arrival text. She thinks she can risk getting there without one but I have warned her that they might send her away if she arrives early. She says not and says one of the staff will bring her a coffee. Is it any wonder we both gave up Club sites years ago for being so rule bound and time restricted? In 50 years I sometimes had to wait, but I never found another campsite anywhere where the staff sent me away to drive around the district.
Posted on 02/08/2022 15:34
I strongly feel that CAMC is a customer based service industry and that the majority of site users behave in a reasonable way. Therefore a blanket approach will deter some who behave reasonably. Those that don't will always need "guidance " but the rest of us should not be on the receiving end of stringent and inappropriate measures.
It's up to CAMC to offer training guidance on very early arrivals but for the most part it shouldn't affect ordinary considerate customers.
3 people like this
Posted on 02/08/2022 16:02
It’s a hard one at the moment, any situation that results in unhappy customers and irate/abused staff isn’t good for anyone. Unless I am mistaken, I think the Club gave a bit of a leeway period where things were managed in a less draconian manner, and that’s now clearly ended, but is still catching out a few, either innocently or in a few cases by design.
Whilst the hullabaloo is probably creating a stir on social media and review sites, eventually things will calm down and the penny will drop for the few, whilst the innocent few will simply set off half an hour later and arrive half an hour later. The many, it won’t affect as the urgency isn’t there.
I have been stuck trying to leave a Site close to the old arrivals time, and found myself shocked at the behaviour of some desperate to get onto Site. Human behaviour can be very strange, and make devils at times of ordinarily very nice people.
1 person likes this
Posted on 02/08/2022 12:13 by EmilysDadI can't even remember what I said ... it was obviously really BAD cos it was moderated away!
Posted on 31/07/2022 21:41 by nelliethehookerIt is what it is, so the obvious thing is if you don't like it go to somewhere else where they allow an arrival time that suits you. Simples.😁
Posted on 02/08/2022 15:34 by brueI strongly feel that CAMC is a customer based service industry and that the majority of site users behave in a reasonable way. Therefore a blanket approach will deter some who behave reasonably. Those that don't will always need "guidance " but the rest of us should not be on the receiving end of stringent and inappropriate measures.
It's up to CAMC to offer training guidance on very early arrivals but for the most part it shouldn't affect ordinary considerate customers.
Posted on 02/08/2022 17:08
Its a sad fact that in many areas the few spoil things for the many. We wouldn't need so many rules if they didn't. I am under the impression that prior to the current measures, early arrivals were getting out of control and presumable dangerous at sites without lengthy access roads or parking areas.
peedee
1 person likes this
This topic has been locked, no new replies can be added.
Tinwheeler
Campervanner