New Site Booking System

Thanks for the update, Ro. At last HO has admitted that there has been many speculative bookings, and cancellations close to the cut-off date, a fact that has been obvious and pointed out by members on here for a long while, contrary to what has been put forward by EGH.

Just as a hypothetical example on deposits. Taking the highest costing and popular site, Rowntree Park, at a price of £92 for a 2 night weekend gives a 20% (possible) deposit of just over £18. I just wonder if that will be a sufficient deterrent to those that have abused the system. If they can afford £92 for two nights maybe not.

I understood there was a £25 minimum deposit.

Thanks Rowena.  It’s good to see your post with figures that help members understand better the reasoning behind the need to introduce deposits.

Personally, I have no issues with the introduction of the new booking system/deposits but do feel figures give clarity to members.

+1

Thanks Rowena, useful information about the need for change.

Can I just point out the LINK quoted doesn't go to the new booking system site. The FAQ link needed is in David's OP at the start of this thread.

I have been following this thread with interest and thinking the talk of cutting the number of cancellations was all about cancelling close to the arrival time on a site which I don't think that I have ever done.

Reading Rowena's comments though I realise that cancelling also refers to deciding to leave early which we have done over the years several times.

Do you think I am right in thinking that if I book for two weeks at a site and then choose to leave three or four days early,  giving twenty four hours notice, instead of being refunded the nights in full, the deposit will be deducted from the total refund?

To me it wouldn’t make sense to provide the option of leaving early with any sort of refund. It seems daft to have 21 days at the front end so others have a chance to pick up cancellations but only 24 hours at the back end.

Jenny

Re your last sentence I am not sure we have all the finer details yet? Under the current system those staying on site, having paid on arrival, have always been at a disadvantage compared to people who just cancel at the last minute because they have a financial cost of one nights stay if they go early. I am not saying its wrong just a short straw the cancellers have not had, up till now! Would we, under the new system, get any refund if we left early? Something else I would like to know is about amending a stay either before you arrive (within the 21 days) would that incur a financial loss or would it be within the rules? Likewise if in your scenario but were going to another Club site would that be subject to any penalty? 

David

 For well over 100 years this organisation has operated as a Club, absorbing any variation in use by its members. Now that it is but a commercial organisation the cost of all such variation is being passed on to the consumers.