New Site Booking System

Posted on 05/12/2021 18:43 by nelliethehooker

What would you then do it that was the only pitch left available when you arrived in site?

Posted on 05/12/2021 19:44 by Arch

 I would express my discontent and enquire if there was an alternative coming free within the next 2 days we could change to (we go for a min of 2 weeks now) if not I would refuse the pitch ask for a refund and move on, I'm sorry but I refuse to spend a fortnights holiday next to a toilet waste dump, there should not be pitches in that close a proximity. it's just a monetary reason not a customer care reason but as long as some accept it then it will not change.

Posted on 05/12/2021 18:43 by nelliethehooker

What would you then do it that was the only pitch left available when you arrived in site?

Posted on 05/12/2021 17:04 by JollyKernow

 Evening

Specific pitch number choice won't be an option DK only the surface type.

JK

Posted on 05/12/2021 19:44 by Arch

 I would express my discontent and enquire if there was an alternative coming free within the next 2 days we could change to (we go for a min of 2 weeks now) if not I would refuse the pitch ask for a refund and move on, I'm sorry but I refuse to spend a fortnights holiday next to a toilet waste dump, there should not be pitches in that close a proximity. it's just a monetary reason not a customer care reason but as long as some accept it then it will not change.

Posted on 05/12/2021 20:37 by DavidKlyne

JK

Glad to hear it. I didn't imagine they would anyway! There is a world of difference between an individual site and a network of nearly 200 sites. I once tried to book an independent site for four days, the final two being at the weekend. I requested a hardstanding pitch. The reply came back that I could have a hardstanding for two days but would have to move for the final two days as that pitch was booked for the weekend. I did not proceed under those circumstances.

David

Posted on 05/12/2021 19:53 by eurortraveller

Hi Arch, many years ago I found that family owned, family run sites operated in a different way- make the move.

Posted on 05/12/2021 20:37 by DavidKlyne

JK

Glad to hear it. I didn't imagine they would anyway! There is a world of difference between an individual site and a network of nearly 200 sites. I once tried to book an independent site for four days, the final two being at the weekend. I requested a hardstanding pitch. The reply came back that I could have a hardstanding for two days but would have to move for the final two days as that pitch was booked for the weekend. I did not proceed under those circumstances.

David

Posted on 05/12/2021 21:01 by JVB66

That could well happen with the cc new system if the pitch you want is not available for your whole time you want on a site 

That is if the system is set up that way or it may well do as now tell you some or all of your selected dates are not available,as now

Posted on 06/12/2021 09:03 by young thomas

...yes, I think it will say that...

select (say) a week on a HS but there isn't availability it will give that message, and then leave the customer to work out if the stay is possible by using a surface type swap part way through...

in fact, even now at crowded times it might be necessary to move from an awning pitch to non-awning to serviced pitch to build the full stay..

swings and roundabouts....with a MH the surface might seem more important in winter time but, if a swap is required to fill a week in summer, doing it in a MH isn't a problem compared to the 'fully installed' caravan.