New Site Booking System

Our 'fully installed' MH means the cab seats are swivelled😉

Obviously you have never been to Chatsworth or Cayton Village (to name a few) JVB....SP next to No 1 pitch (HS/SP) and more annoyingly The new layout at Cayton has put the MSP at the exit, also next to a pitch , causing tail backs of MH's and blocked road. Regular MH users now know this and use the SP's

Edit..Missed out Knaresbourough..

If it's of any interest, the other club run a simple system. You choose a site, put in your details, van length etc and pitches available on your chosen dates appear. If there aren't any pitches that suit you have to input different dates. People that really want certain dates and certain pitch types have to book well in advance. For instance,  I've booked the lakes nearly a year ahead.

One reason we have booked Xmas and New year 2022/3 ,

By the time the new deposits system comes in next year hopefully Covid will have gone as I did wonder if that was the cause of CAMC saying the following with regard to the high cancellation rates recently yet sites plus other pitch providers appeared to be pretty full when they were open this summer  -  due to staycations I guess.

“What benefits does the introduction of deposits give me?
Having a deposit system in place will naturally reduce the number of speculative bookings made, and therefore lower the high cancellation rates the Club has been seeing recently. This will free up more availability for more members to make genuine and committed bookings and get out touring more.”

That got me thinking about the following in Q & A’s section which I guess means during the 21 days prior to arrival.

Quote “What happens if I cancel due to illness?

The Club will sensitively manage cancellations due to exceptional circumstances”.

If Covid is still around and causing cancellations managing refunds may also potentially become a problem alongside the cancellations both for HO and members. I would hope that Covid will be accepted as an exceptional circumstance or maybe it will be advisable to take out insurance cover.

I guess T&C’s will give us more info at some point. I’ve always found the devil is in the detail of T&C’s and insurances of any kind

Hi everyone,

Thank you for your feedback in this discussion which is as ever really appreciated.

Back in 2018, to improve availability for all members, we changed the way we put pitches on sale to enable you to always book at least a year ahead, all year round. This new system has proven very popular, with over one million nights already booked for stays in 2022.

The next step to improving availability is the introduction of deposits coupled with cancellation terms and conditions. This will help address the rise in cancellations, which has been a growing problem that has increased in recent years.

- In a normal year, we often see over 25% of all bookings being cancelled (that’s over 950,000 cancelled nights...every year!)

- Of those cancelled nights, over 25% are made within four days of arrival, so it’s very difficult for other members to take advantage of the newly vacant pitches.

- And it’s not just a small minority of ‘block bookers’ who are cancelling, almost half of all members who make a booking each year make at least one amendment or cancellation too. As you can imagine, a lot of members all cancelling a few times a year soon adds up! After reviewing the market, speaking to members and looking at other campsite providers the best solution to reduce speculative bookings is to introduce a deposit system. This will reduce the number of speculative bookings and create more availability for members.

- We know plans sometimes do have to change, so if you cancel or amend your booking at least 21 days before arrival, your deposit will be fully refunded. This will give other members enough time to make a new booking and take advantage of the newly available pitch.

Club members and staff have worked together to create this new approach, and we’re all confident it will provide all members with more availability and an easier booking experience.

If you have any questions please do have a read of our FAQ page. Thank you again for your valuable feedback. 

Rowena

Thanks for adding more detail to the number of cancellations and when they happen. I make that nearly a quarter of a million cancelled within 4 days of arrival on site!!!!!

David

Rowena

Thank you for your latest up date on cancellation figures ,with twenty five percent within four days of arrival

If as suggested by members on this and other social media platforms,, ,the twenty-one days cancellation was already in place under the present system   it could have possibly already have stopped a good percentage  of the late cancelations that is a reason? The new system is being introduced 

Thanks for your factual post, Rowena. It makes a refreshing change from the spin the club originally put on the reason for the changes and I have no issue with the proposals at all.

I echo David's response, thanks Rowena and I do hope it results in less cancellations. I cannot see any reason for anyone to be unhappy with the new system when you can have a full refund if you cancel or amend your booking at least 21 days before arrival. No doubt the system could be further "tuned" if it was found necessary.

peedee