New Booking System

When I updated it still kept the old app on my phone, did your old one go? 

There was a problem with the new one where it said I had to be a member to view my membership card even though all my bookings were there? 

I fixed it by uninstalling and reinstalling it then it worked fine.

I only used the old app to show my card on arrival, I don't use it for planning on the move but for those who do it should be fit for purpose and not good enough as you say

Using Chrome on a Windows 10 laptop, from the Homepage after signing in & clicking on My Membership it takes me to the window with 6 options.... (see screenshot below)

When I select View your bookings it still takes me to the bookings page & not my bookings!! (see the 2nd screenshot below)

If I select My UK site bookings from the homepage or via My Profile it still takes me to the 2nd screenshot 

My membership card is not showing in the App again despite being logged in & showing my name & bookings.

Tap Home screen button bottom l/h side, then Your Info at top of list it asks me to sign in again, then shows Membership card as it does on website but every time I press the back button it asks me to sign in again.....

What a mess.

Even a search via Google or Microsoft Edge (Bing) comes up with different looking pages!

Can’t even find a prices for CLs on this new website.
No plan your route to the site. My Husband always uses this and the yellow man 👨 to see the site entrances & surrounding area. Which helps when arriving at site. 

Just tried this tonight to be totally shocked by the changes. Deposit is bad enough but the one that gets me is the fact it’s asking for all the details of my 3 children. Doesn’t let me book unless I give their full names and dates of birth. I have nothing to hide but then why is this even relevant to the club? I’ve got no issues with DOB but asking for names just seems to be going too far. 
a clear response as to why from the club would be useful 

Must be device / browser related. On an iPad using safari, I get taken to my bookings wether I go in from the six options page or from My Profile. Strangely I only get to see the six options when I touch login, when in the members area, although I am already logged in.🤔

It seems from reports  that it seems to be working alright?at site office level? For attending to arrivals 

 when I mentioned have you looked at the 70plus  pages of posts with the problems most non IT. Guru members are having they did not realise but they would now have a lurk

Please correct me if I'm wrong but surely the requirement for full names and dates of birth of children in a party is illegal in terms of the Data Protection Act. In Scouting we have it drilled into us that information recorded about a child must be relevant and kept to an absolute minimum. To book a pitch I can see no relevance in knowing the full names and/or D.O.B. of any children in the party. If there is an age when children are charged at a different rate to adults then the question should be "is the child under (or over) X years". 

Additional to the requirement to not collect irrelevant information about children, any information collected, assuming this is for a specific event eg, a booking for 1 week at a site, then all the information about the child, wherever it is held, must be destroyed immediately after the event has occurred.

I suspect it's because the same system is used for both UK and Overseas bookings. For the latter that information would be required. Even for the the UK bookings given that there is no charge for under 5's and a reduced charge for children between 5 and 17 I suppose one could argue that it is also required for UK bookings? If it is just a hangover from the Overseas Bookings what none of us know is how easy it would be to remove from the UK side of the bookings, only the Club can tell us that.

David

DK, I still can't understand why that information would be required whether for UK or Overseas bookings. It is irrelevant in terms of booking. If it is for an overseas booking then the child's passport would be sufficient for the authorities, of which CaMC is not one. Whether it is easy to remove or not, the collection of irrelevant data is illegal.

Rowena

Could we please have an udate on when this new system will be fit for purpose, you said above that Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. I would suggest that there are a great many members unable or are finding it very difficult to make bookings depending on what device, operating systems and network speed they have, some information on the progress of fixing these issues would be welcome or is it the intention to ignore and hope it goes away.