Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 01/10/2022 18:24 by CornersteadyI did manage to book two sites this week, I found the system cumbersome and complicated, I was slightly anxious it would take out two desposts or end up paying full price if I had clicked the wrong button, or not select the right choice of pitch... but managed to get there in the end, albeit very slowly. Maybe I am so used to the old familiar system, anyway we're stuck with it.
Posted on 01/10/2022 18:28
Can I ask did you book through the website or the app? I’ve tried to book today and went all through it correctly then the payment was going through then says payment cancelled. I know my bank card is ok because I’ve used it since. Tried twice but same thing happened I booked through the website 🤷🏼♀️
Posted on 01/10/2022 09:50 by DavidKlyneTDA
The only CL I have used this year wanted full payment on booking
Their T&C's were that you would get a refund on a reducing amount if you had to cancel depending on how close you were to arrival. I imagine that not so many CL's operate in that way?
David
Posted on 01/10/2022 19:13
DK, I assume you mean Overwater Marina. This has been taking full payment for years now, mainly due to having a small commercial site next door which operates in the same way. I tried to book 2 nights on the way home next weekend but both were full and would have paid the full amount as we still have to stop somewhere in the area.
Just to reiterate what Nellie said. We will have used 6 CLs and 2 Independent sites when we arrive home. 5 CLs didn't need any deposit, 1 Commercial site didn't need a deposit, 1 CL needed full payment the week before we arrived but refundable if they could relet and the other Commercial site took 1 night deposit for a 7 night stop. All perfectly acceptable to me.
I think it was TW who mentioned that deposits were not the man gripe but the implementation and absolute dogs dinner of a website that the CAMC foisted on members without proper communication (still waiting this). Apparently the system is slowly improving but even members who use CAMC sites a lot are finding the system hard to get around.
4 people like this
Posted on 01/10/2022 19:21
New booking system is awful! Loved the original but this is dreadful.
Now looking into membership elsewhere. Pointless bothering with something that's clearly giving members issues.
I've seldom had cause to complain apart from rude and arrogant wardens who seem to forget they would be out of a job without paying members but this is something else!!
4 people like this
Posted on 01/10/2022 18:28 by adijoCan I ask did you book through the website or the app? I’ve tried to book today and went all through it correctly then the payment was going through then says payment cancelled. I know my bank card is ok because I’ve used it since. Tried twice but same thing happened I booked through the website 🤷🏼♀️
Posted on 01/10/2022 19:13 by WherenextDK, I assume you mean Overwater Marina. This has been taking full payment for years now, mainly due to having a small commercial site next door which operates in the same way. I tried to book 2 nights on the way home next weekend but both were full and would have paid the full amount as we still have to stop somewhere in the area.
Just to reiterate what Nellie said. We will have used 6 CLs and 2 Independent sites when we arrive home. 5 CLs didn't need any deposit, 1 Commercial site didn't need a deposit, 1 CL needed full payment the week before we arrived but refundable if they could relet and the other Commercial site took 1 night deposit for a 7 night stop. All perfectly acceptable to me.
I think it was TW who mentioned that deposits were not the man gripe but the implementation and absolute dogs dinner of a website that the CAMC foisted on members without proper communication (still waiting this). Apparently the system is slowly improving but even members who use CAMC sites a lot are finding the system hard to get around.
Posted on 02/10/2022 10:06
Perhaps many of the sites which don't ask for deposits are if you have been there before, it depends on what time of year you are staying and/or if your stay includes a weekend.
I am a single tourer, so for me it is usually cheaper to stay on Club sites, so I am very much hoping that the booking site will improve!
Posted on 02/10/2022 10:28
Unless you are using the no facility sites(such as Bromyard Downs, etc..) I doubt you will get a Club Site cheaper for a single person than many CLs offer nowadays. My OH used to tour solo, with me joining him when I could, so we made use of the cheaper Club Sites, but that was some eight years ago, and Club Site prices have rocketed since then. Some small private sites do/did offer a single person rate, and still no deposits.
Rowena
Trailertenter