Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 01/10/2022 17:22
Well this new booking system has really been value of money and worth every penny as many of the above experiences and contributors reveal.
Extract below from the October issue of the Club's magazine; see Club Performance Review 2021, page 105, last four lines under heading 'Investing in Club Sites and (wait for it, such a quaint but inept phrase) Capabilities,' "In addition to our UK sites investment of £12.1m, the club invested a further £5.7m on central IT infrastructure, including the new Booking Capability system going live in 2022."
Well there you have it and can see that this really is value for money; about time we had some annual meeting resolutions calling for heads to roll and a return to systems that worked and T & C which are not to money punative. (Retention of deposit monies if leaving early, one example) Only personal opinion of course and possibly a view not shared by many!!!!!!!!
8 people like this
Posted on 01/10/2022 16:45 by ArchThis question has been asked in the new booking system FAQs
Can I swap my booking at the last minute and stay at another campsite?
Yes, you can cancel your stay at one campsite to then book another campsite during the same period. You won't be charged for late cancellation but we do ask that where possible, you do this with as much notice as possible so that your pitch can be freed up for another member.
Posted on 01/10/2022 17:48
I have now tried twice to book next weekend away and both times after getting to the payment section it comes up payment cancelled 😡 I have since rang the site to be told they cannot book it anymore and you have to go through the main booking office which only opens on week days. This booking system is awful and we probably won’t even bother now what a let down so frustrating!
4 people like this
Posted on 01/10/2022 16:58 by SteveLPresumably only possible to action in working hours, mid week and not on a Bank holiday, as I assume it will require a phone call to the booking line. If it’s possible online, (which you could with the old system) there needs to be some instruction about how to go about it.
Posted on 01/10/2022 17:52
You could drop into the alternative site as an option, we did this with Bolton Abbey. We were on our way to Lower Wensleydale, the scenic route via Bolton Abbey, so had a night there on way. Staff sorted it for us. Pre NBS* though. Folks need to make sure that they know which sites are Affiliated, and which are pure Club, as you probably can’t move between these without penalty.
Agree with brue, you do need to read all the new T&Cs.
NBS* New Booking System😉
Posted on 30/09/2022 10:42 by peedeeWhat is the problem with as is? You only have to click on "Show Certicicated locations" on the "Find a campsite page" to find CLs.
peedee
Posted on 30/09/2022 20:30 by eurortravellerSteve, There’s no need to bother with dates of birth. Just book for yourself - as a logged in member the system knows your date of birth already. Then when you get to the site you say to the warden that you have brought a woman with you but you don’t know how old she is. Pay the fee for that extra person to the warden when you check in on arrival.
For directions to site Google CAMC plus name of site, or look in handbook.
Posted on 01/10/2022 18:06 by davetommoFor directions to site Google CAMC plus name of site, or look in handbook.
would this be the same handbook that they are intending to phase out.
Posted on 01/10/2022 18:14
At the bottom of the site pages on the new system they put links on to site layout, site information and there is something else which I just can’t remember at the he moment, why not put the link there for directions or is that too simple and means common sense
Posted on 01/10/2022 10:39 by TinwheelerWhy? Because we're all sharing the same hobby and helping each other out, perhaps? And you talk about the selfish ways of younger generations! 😤😤😤
Posted on 01/10/2022 18:24
I did manage to book two sites this week, I found the system cumbersome and complicated, I was slightly anxious it would take out two desposts or end up paying full price if I had clicked the wrong button, or not select the right choice of pitch... but managed to get there in the end, albeit very slowly. Maybe I am so used to the old familiar system, anyway we're stuck with it.
Rowena
Trailertenter